Operations Call Centre Manager

3 weeks ago

Cape Town, South Africa Bridgena Barnard & Associates Full time

Job Title: Operations Call centre Manager:(Inbound) Looking for an Operations Manager with 5+ years of management experience in call centre, preferably in FMCG, retail, or direct selling industries.Seniority Level: Mid Career (4 - 6 yrs exp)Location: CPT - Northern Suburbs, Western CapeType: PermanentDuties and Responsibilities:Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail.Minimum of 5-years' experience in a management role with exposure to call centre, operations and logistics.Able to manage 100+ administrative processorsAt least 3 years in a Key Account Management or Retail role or direct selling of a product.Ability to manage, motivate and develop team members.Strong prioritisation, time-management, and project management skills.Good communication skills with ability to present complex information to a wide range of audiences.Customer service orientated while being efficient and proactive.Conflict resolution management.Skills Required:Call centre managementInbound sales - ECOMMERCEPeople ManagementSupply chain and Logistics processing teamsProject Management

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