Claims Consultant

14 hours ago

Cape Town, South Africa Intelligent Debt Management Full time

**IDM Protect Claims Consultant (S**1**)**

**Key Responsibilities**
- Ensure seamless claims notification of loss and hand over to claims administrative team
- Ensure timely claims feedback per interval to our customers
- Claims processing and administration and/or validation
- Record maintenance and filing of all claims documents (system-related)
- Communicate final outcome of claim to client
- Adhere to set standards pertaining to claims turnaround times to ensure excellent client communication throughout the end-to-end claims process

**Key Requirements**
- Matric
- RE5 qualified (if not RE5 qualified, RE5 aligned with DOFA)
- Insurance full qualification (full credits) - aligned with the due date for such qualification
- Experience in Insurance administration is desirable
- Understanding of Insurance streams: retrenchment, funeral, death, dread disease, temporary and permanent disability advantageous
- Experience in Insurance claims: retrenchment and funeral desirable
- Limited understanding of Insurance claims: death, dread disease, temporary and permanent disability advantageous
- Must have been employed with us for more than 6 months; management's discretion
- Must not have any valid disciplinary issues on file

**Key Competencies**
- Highly organised and efficient
- Excellent time management (be able to handle claims in prescribed turnaround times)
- Attention to detail
- Able to work under pressure
- Strong verbal and written communication skills
- Hard-working and self-motivated
- Able to work independently and in a team

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