Claims Consultant

5 days ago

Western Cape, South Africa RBS Insurance Brokers Full time

**We're Hiring: Personal and Commercial Claims Consultant**

?? Location: Cape Town | ?? Full-time, in office

Are you an experienced claims professional with a passion for service excellence and attention to detail? We’re looking for a **Personal and Commercial Claims Consultant** to join our dynamic team. In this role, you’ll manage the end-to-end claims process, ensuring a seamless and professional experience for our clients while upholding company standards and regulatory compliance.

**Role Purpose**

To deliver efficient and professional claims administration and advice across both personal and commercial lines, supporting our business objectives while ensuring exceptional client service.

**Key Responsibilities**Client Engagement & Communication**
- Deliver accurate, timely, and professional communication to all stakeholders (clients, account executives, insurers).
- Keep clients informed throughout the claims process.
- Build strong, positive relationships with both internal and external stakeholders.
- Contribute to achieving client satisfaction and service excellence targets.

**Claims Administration**
- Manage the full claims process in line with company procedures and compliance requirements.
- Register and process claims accurately and within timelines.
- Appoint assessors/loss adjustors where required.
- Manage mandated claims and escalate where needed.
- Obtain and approve service quotes; facilitate claims payments.
- Keep internal systems and records updated at all times.
- Drive recovery processes, monitor follow-ups, and maintain communication with clients.
- Flag any instances of suspected fraud, dishonesty, or misrepresentation.

**Performance & Compliance**
- Meet productivity and quality assurance targets.
- Ensure adherence to internal mandates and regulatory frameworks.
- Support process improvement and team development initiatives.
- Participate in ad hoc projects and contribute to team success.

**Personal Development**
- Embrace the company’s values and actively contribute to a positive team culture.
- Take ownership of your learning journey and share knowledge with others.
- Share information and knowledge with the team

**What You’ll Need**Minimum Qualifications & Skills**
- Matric or equivalent
- RE 5 certification
- NQF4/5
- FAIS-compliant qualification/credits
- Valid DOFA
- Computer literate (CIMS knowledge is advantageous)
- Excellent verbal and written communication skills

**Experience**
- At least **3 years’ experience** in Personal and Commercial Claims

**Why Join Us?**

At RBS, we believe in empowering our people, recognising performance, and offering growth opportunities. Join a team that values integrity, collaboration, and continuous improvement.

  • Claims Consultant

    3 weeks ago

    Cape Town, South Africa RBS Insurance Brokers Full time

    Claims Consultant – RBS Insurance Brokers Join to apply for the Claims Consultant role at RBS Insurance Brokers . Role Purpose To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Key Responsibilities Ensure...

  • Senior Claims Consultant

    19 hours ago

    Cape Town, South Africa Status Staffing Full time

    Senior Claims Consultant Reference: PC -RC-2 Our client based in Cape Town is looking for a Senior Claims Consultant that has their RE5 and is FAIS compliant with 3 years commercial claims experience. Duties & Responsibilities EMPLOYMENT TYPE: PermanentSECTOR: InsuranceBASIC SALARY: Market RelatedSTART DATE: A.S.A.P / ImmediateREQUIREMENTS: 3 years...

  • Senior Claims Consultant

    7 days ago

    Cape Town, South Africa Status Staffing Full time

    **Western Cape**, Cape Town** **(Market related)** Our client based in Cape Town is looking for a Senior Claims Consultant that has their RE5 and is FAIS compliant with 3 years commercial claims experience. EMPLOYMENT TYPE : Permanent SECTOR : Insurance BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate **REQUIREMENTS**: - 3 years...

  • Claims Consultant

    3 weeks ago

    Cape Town, South Africa RBS Insurance Brokers Full time

    A leading insurance brokerage is seeking a Claims Consultant in Cape Town to provide efficient claims advice and administration. You will be responsible for minimising claims expenses and ensuring timely communication with stakeholders. The ideal candidate will have at least 3 years of claims experience, excellent communication skills, and relevant...

  • Claims Service Consultant

    7 days ago

    Cape Town, South Africa Santam Full time

    What will you do? Echelon Private Client Insurance as Subsidiary of Santam has available position for a Claims Service Consultant - Non Motor who will be based in Cape Town - Claremont. The Claims Handler is responsible for coordinating and overseeing, managing, negotiation and settlement of the claim and is accountable for the finalisation of the claim...

  • Claims Service Consultant

    1 week ago

    Cape Town, South Africa Sanlam Full time

    **What will you do?** **Echelon** a division of **Santam** has an opening for a **Claims Service Consultant **, who will be based in **Sunclare Building, 21 Dreyer Street, Claremont, Cape Town.** **What will you do?** - Register claims and make decisions regarding merit - Manage claims in terms of SLA’s - Appoint assessors if necessary - Negotiate...

  • Claims Consultant

    3 weeks ago

    Cape Town, South Africa RBS Insurance Brokers Full time

    Claims Consultant (CPT) - Future Opportunities Apply for the Claims Consultant (CPT) - Future Opportunities role at RBS Insurance Brokers Role Purpose To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy....

  • Claims Consultant

    19 hours ago

    Cape Town, South Africa Ultimate Search Consultants Full time

    Fully Qualified Claims Consultant Required for - Personal / Domestic Insurance NQF 4 Short Term Insurance and RE 5 is a Must to be considered Duties & Responsibilities Administer complete claims process according to defined claims procedures until claims are settled. Apply policy terms and conditions. Make assessment of claims validity and estimate value and...

  • Senior Claims Consultant

    2 weeks ago

    Cape Town, South Africa RBS Insurance Brokers Full time

    **Role Purpose** To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Financial: - Ensure appropriate minimisation of claims and claims expenses - Ensure and contribute to minimisation of general...

  • Claims Service Consultant

    2 weeks ago

    Cape Town, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...