Claims Consultant

8 hours ago

Western Cape, South Africa RBS Insurance Brokers Full time

**We're Hiring: Personal and Commercial Claims Consultant**

?? Location: Cape Town | ?? Full-time, in office

Are you an experienced claims professional with a passion for service excellence and attention to detail? We’re looking for a **Personal and Commercial Claims Consultant** to join our dynamic team. In this role, you’ll manage the end-to-end claims process, ensuring a seamless and professional experience for our clients while upholding company standards and regulatory compliance.

**Role Purpose**

To deliver efficient and professional claims administration and advice across both personal and commercial lines, supporting our business objectives while ensuring exceptional client service.

**Key Responsibilities**Client Engagement & Communication**
- Deliver accurate, timely, and professional communication to all stakeholders (clients, account executives, insurers).
- Keep clients informed throughout the claims process.
- Build strong, positive relationships with both internal and external stakeholders.
- Contribute to achieving client satisfaction and service excellence targets.

**Claims Administration**
- Manage the full claims process in line with company procedures and compliance requirements.
- Register and process claims accurately and within timelines.
- Appoint assessors/loss adjustors where required.
- Manage mandated claims and escalate where needed.
- Obtain and approve service quotes; facilitate claims payments.
- Keep internal systems and records updated at all times.
- Drive recovery processes, monitor follow-ups, and maintain communication with clients.
- Flag any instances of suspected fraud, dishonesty, or misrepresentation.

**Performance & Compliance**
- Meet productivity and quality assurance targets.
- Ensure adherence to internal mandates and regulatory frameworks.
- Support process improvement and team development initiatives.
- Participate in ad hoc projects and contribute to team success.

**Personal Development**
- Embrace the company’s values and actively contribute to a positive team culture.
- Take ownership of your learning journey and share knowledge with others.
- Share information and knowledge with the team

**What You’ll Need**Minimum Qualifications & Skills**
- Matric or equivalent
- RE 5 certification
- NQF4/5
- FAIS-compliant qualification/credits
- Valid DOFA
- Computer literate (CIMS knowledge is advantageous)
- Excellent verbal and written communication skills

**Experience**
- At least **3 years’ experience** in Personal and Commercial Claims

**Why Join Us?**

At RBS, we believe in empowering our people, recognising performance, and offering growth opportunities. Join a team that values integrity, collaboration, and continuous improvement.

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