Outbound Sales Team Leader

2 weeks ago

Ballito, South Africa Outworx Full time

The **Outbound** **Sales Team Leader**will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.

**RESPONSIBILITIES**:

- Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
- Provide appropriate direction and dispute resolution for workplace problems
- Maintain service levels, key performance indicators and performance management
- Communicate & report accurate performance metrics to the respective department manager
- Always promote ‘Best Practice’
- Undertake required administration
- Monitoring of Agents through call listening and verifying of valid transfers.
- Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
- Respond appropriately to discipline issues and maintain behaviour.
- Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity

**REQUIREMENTS**:

- Grade 12 or NQF level 4 equivalent
- Literate in Microsoft Excel, PowerPoint, and Word
- Hands on experience with MS Office and MS Excel
- Attention to detail
- Excellent interpersonal skills
- **Minimum two years management experience and expert knowledge of outbound insurance or sales**

**Job Types**: Full-time, Permanent

Work Location: In person

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