Manager Tribe Support

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate. This includes but is not limited to: - Communications - Ideation & Design thinking - Event Management - People & Change Management - Resource & Delivery Management - Reporting & Analytics - Financial Process Coordination

Job Description

Strategy & Business Planning Support
- Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups
- Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes
- Support the coordination of business planning & business performance review processes including e.g. venue, agenda’s, output management, input management
- Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)
- Create a document / knowledge management system for all business planning processes (reports, reviews, decks, processes, templates etc.) for ongoing continuous improvement

Communications
- Develop & implement an integrated communications plan for the business area
- Work in collaboration with various functional leads to design & draft multiple communications (multi media campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)
- Lead the activation of all communication processes across the estate
- Evaluate and continuously improve the impact of communications processes across the estate
- Ensure strong communications & change management alignment across the estate
- Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.)

Resource & Delivery Management
- Consolidate project deliverables and interdependencies across tribes
- Identify release & delivery risks across tribes
- Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk
- Coordinate appropriate delivery & release communications across tribes and squads where required
- Manage & track the integrated resource plan across identified tribes & squads
- Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)
- Manage & update resource management systems across identified tribes and squads
- In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads

People & Change Management
- Coordinate large scale change programs across the estate
- Act as change coach & mentor across the business areas (small, medium & large scale)
- Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)
- In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area
- Support all the people value chain processes including but not limited to: Resourcing, Development, Performance, Talent
- Support includes but is not limited to: Coordination of various people process inputs by tribe leaders, scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking)

Financial, Risk & Governance Process Coordination
- Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management
- Lead the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.
- Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)
- Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance

Reporting & Analytics
- Act as the custodian for all reporting & analytics tools across tribes and squads
- Develop & standa