Contact Centre Manager- Customer Service

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

Role SummaryThe Contact Centre Manager is responsible for delivering high standards of customer service by maximising the effective and efficient use of Contact Centre staff and technology resources. This role focuses on monitoring, analysing, and proactively planning improvements to overall Contact Centre performance within the DSA: OEM environment.The...

Contact Centre Consultants needed for Urgent placements. No Experience is Needed as training is provided. Roles - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients...

**THE JOB AT GLANCE** Reporting to the Chief Operating Officer, the Head: Contact Centre will be responsible for developing the strategy for the contact centre for the benefit of the customers/stakeholders including leading and overseeing both inbound and outbound Contact Centre Operations that services all RMA businesses (COID, Life, AIT) with diversified...

Role Summary The Contact Centre Manager is responsible for delivering high standards of service to customers by making the most effective and efficient use of contact centre staff and technology resources to monitor, analyse and plan improvements to overall contact centre performance.The role coordinates, monitors and manages the contact centre agents and...

Location: ZAF - Sandton, Meadowview Ln (Johannesburg, Healthcare)Job Posting Title: Manager, Contact Centre, Healthcare Time Type: Full TimeMain Purpose of the RoleWe require an energetic, service oriented and solutions driven manager for the DSV Healthcare Contact Centre.  The incumbent will be required to lead, motivate and direct the resources of the...

A leading travel company is seeking a Contact Centre Manager in Johannesburg to manage operations while driving sales performance. Key responsibilities include setting sales targets, improving sales processes, ensuring effective use of CRM systems, and providing excellent customer service. Candidates should have over 3 years of contact centre management...

Call Centre Agents are needed for immediate Opportunities in Customer service, Inbound and outbound services. Key duties Customer Support: - Resolve customer queries, complaints, and issues promptly. Provide accurate product or service information. Problem-Solving - Identify and troubleshoot customer issues. - Escalate unresolved queries to relevant...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** - Maintain desk SLA through adherence to schedules, defined processes and workplan - Follow-up on customer calls where necessary - Document all call information according to standard operating procedures - Complete call logs and issue reference numbers to customers - Manage and resolve customer complaints -...

The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the Contact Centre Manager.Principal...