Gift Card Administrator
2 weeks ago
Position title **:GIFT CARD ADMINISTRATOR**
Position reports to **:NATIONAL GIFT CARDS MANAGER**
Business Unit **:EXCELLERATE BRAND MANAGEM**
**Main purpose / objective of the position**:
Maintains a positive image of the company through management of the
information desk during mall trading hours. Liaise with customers at the info desk
or via telephone in a welcoming, pleasant and courteous manner. Assumes
overall responsibility for efficiently transferring daily knowledge of shopping
centre activities to customers. Advises customers and tenants on the centre
facilities lay-out and procedures. Sells gift cards according to standard accepted
tender methods, i.e. cash, credit and debit cards. Management of cash according
to standard procedures. Adheres to FICA and bank requirements when selling gift
cards to the general public. Gathers information to support re-issue of lost/stolen
gift card/s according to standard procedures. Follows the standard gift card
procedures both internally and externally to general public. Liaises with tenants.
Assists in the collection of lost items handed in to the info desk by general public
and/or mall staff. Follows the lost items standard procedure Assist with wheel
chair facilities to the general public. Adhere to the standard wheel chair
procedures. Completes and signs daily control sheets according to standard
procedure. **Works on a roster basis within the shopping centre trading**
**hours which includes Saturday, Sunday and Public Holidays.**
**Decision making authority**:
Required to choose from a limited array of routines or rules at his / her disposal.
Works according to specific standard procedures.
**Experience / Education**:
Grade 12. At least 2 years minimum sales/professional customer care experience
**Skills required**:
Demonstrates a consistent, dependable work effort and a positive work attitude.
Numerical competency. Exhibits enthusiasm, energy, drive, and tenacity in the
peruse of job goals. Competitive actions with ability to meet challenging targets.
Good communication skills and ability to interact at various levels (internal and
external relationships). Innovative. Remain calm when dealing with irate
customers. Adapts quickly to change. Completes tasks successfully under
stressful conditions. Handles many tasks simultaneously without losing
effectiveness. Takes ownership of his/her work. Displays flexibility when dealing
with unique situations.
**Knowledge required**:
The layout of the shopping mall and surrounds. The physical location of the
tenants within and surrounding area of mall. Professional customer service to
customers/tenants. Computer literate
**Competencies required**:
Customer & Quality focused, Methodical, Teamwork and Co-operation, Problem
solving, Following instructions and standard procedures. Strong verbal and
Communication skills. Delivering and meeting customer expectations. Working in
a team. Tolerance for Stress, Assertive, Drive and Productivity
**Major drivers of work volume**:
Professional customer service and providing a unique customer experience. Clean
and presentable desk. Clear and accurate communication of information to
customers. Promoting and assisting in meeting the monthly/annual gift card
budget.
**Interface / relationships with**:
Internal: Gift Card Supervisor, National Gift Card Account Manager, National Gift
Card Manager, Marketing Manager, Marketing Assistant, Centre Management,
Facilities Management, Finance, Receptionist.
External: General Public, Landlord / client / asset managers, Tenants, G4S cash
collections, Tutuka Software Company
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