Associate Field Tech Specialist

**Careers that Change Lives
We are a company who inspiring the extraordinary, For more than 70 years, we have led the way with purpose-driven healthcare technology. That history compels us to relentlessly pursue therapies that change lives.

The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life.

For this role, you will be expected to be in Gauteng, South Africa.

**A Day in the Life**
- Lead and execute installations and commissioning of new equipment.
- Perform preventive maintenance as per service manual checklist. Perform appropriate testing to confirm system functionality according to the manufacturer's specifications.
- Attend breakdown calls and perform repairs and troubleshooting independently.
- Provide testing and validation support and data to the Global Service organization.
- Assist in technical support for users of Robotic systems. Including phone and remote support for users and technical staff.
- Collaborate with other field service engineers to troubleshoot difficult service activities.
- Travel to sites to work as a member of the local team to provide efficient repair/installation support.

**Must Haves**
- Bachelor's degree is required - minimum of 1-2 years of relevant experience or advanced degree with a minimum of 1-2 years of relevant experience. Good knowledge of troubleshooting methods/skills and capital equipment control.
- Systems are primarily used in the operating room, so healthcare / surgical setting experience is required.
- Team player with strong interpersonal skills.
- Available to travel (around 75% of the time) domestically and internationally and work outside of core office hours.
- Strong analytical and problem-solving skills that are balanced with speed and effectiveness.
- Effective verbal and written English communication skills
- Driver’s license
- Excellent in managing stressful situations including commercial/sales discussion

**Nice to Haves**
- In-depth experience with medical devices (working in the hospital setting and knowing the organization of the different departments: procurement, theatre, service engineers etc.).
- Effective presentation and negotiation skills.
- Experienced Microsoft Office user
- Relevant experience in diagnosing, repairing, and maintaining electronic and electro-mechanical equipment in a field service role where you have been facing customers in their premises.

**We Offer**

We offer a competitive salary and benefits package to all our employees:

- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
- Employee Assistance Program and Recognize (Our global recognition program)

**Our commitment**

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are **engineering the extraordinary.
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