Field Engineer

4 weeks ago

Pretoria, South Africa NSC Global Full time

Apply for the Field Engineer role at NSC Global. Overview NSC Global provides global network implementation and deskside support solutions to world‑class organizations, delivering cost savings and operational simplicity. The company has for over a decade delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers, and service providers. NSC Global offers a unique business model, combining a focused group of world‑class customers with a unique range of services, backed by outstanding responsiveness and customer service. Main Purpose Tech Bar Engineers are based at a central location at the customer’s site. Engineers will provide walk‑in services to customers for desktop, laptop, and peripheral equipment. The role includes maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals, documenting, upgrading, and replacing hardware and software systems, and supporting and maintaining user account information, rights, security, and system groups as required. Responsibilities Support and lead team members on pertinent issues. Support and cover for site Bridgehead during holidays and sickness. Deliver repair services to customer staff at the Tech Bar. Field incoming help requests from end users via telephone and work orders in a courteous manner. Document end‑user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help‑desk customers. Prioritize and schedule problems; Escalate problems (when required) to the appropriately experienced technical level. Record, track, and document the help‑desk request problem‑solving process, including all successful and unsuccessful decisions made and actions taken, through to the final resolution. Qualifications Speaks and writes in English at a C1 level. Any college degree, ideally within IT. Experience with all forms of MS Windows‑based personal computing devices and associated peripherals. Acquires job skills and learns/adheres to company policies and procedures. Completes routine tasks pertaining to computer hardware, software, or operating system support. Preferred Certifications Any IT certification. A+ certification or similar. OEM/Vendor courses and/or experience working with Dell, HP, Lenovo, Lexmark, IBM products. ITIL certification preferred. Rosslyn based. Rotational shift. Own transport. Senior Field Engineer / Experience in team or project management. Length of Work Experience Required 2+ Years SHIFT WORK Rotational, including night shifts (times to be confirmed). Seniority Level Entry level Employment Type Full‑time Job Function Engineering and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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