Service Desk Agent

2 days ago

Johannesburg, South Africa ADvTECH Full time

Responsible for Level 1 support of any issue raised by a customer.

**Education (Formal Qualification required)**
Minimum

Grade 12

Knowledge of general accounting / bookkeeping procedures

Proficient in relevant computer software

**Experience (Minimum Experience required - type and number of years)**
Office administration Year(s) 1-3 years

**Output 1 GSS Service desk Level one**
- Filters Help Desk calls and provides basic support and troubleshooting, such as resending of statements, updating of contact details, call routing and escalation to Level 2 support.
- Allocate calls received on service desk
- Reporting on service desk queries and collection call and campaigns.
- Monitor and manage open calls to be resolved within SLA
- General administrative tasks and projects
- Provide quality control checks on collection calls
- Conduct credit checks

**Output 2 Answer GSS phone calls**
- Receive all phone calls directed to GSS
- Transfer call to correct party or log call on service desk

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