Service Desk Agent

5 days ago

Johannesburg, South Africa iOCO Full time

JOBNUMBER

**iOCO02978**
- CONTRACT TYPE

**Contract**
- STATE/PROVINCE

**Gauteng**
- CONTRACT TYPE:
**OnSite**

**The Role**:
Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective technical support and assistance.

**Skills and Experience**:
**What you’ll do**:

- Log all support requests and incidents into the ticketing system, ensuring accurate and detailed documentation.
- Diagnose and resolve technical problems in a timely manner, escalating complex issues to the appropriate level of support.
- Collaborate with other IT teams to resolve escalated issues and ensure timely resolution.
- Educate users on basic technical procedures and self-help resources to empower them to resolve common issues independently.
- Perform routine maintenance tasks, such as software updates, antivirus scans, and system backups.
- Contribute to the development and maintenance of knowledge base articles and support documentation.
- Provide regular updates to users regarding the status of their support requests and incidents.
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.

**Qualifications Required**:

- Matric
- CompTIA A+
- CompTIA N+
- ITIL V3 Foundation
- MCP/MCSE a plus

**Other**:
**Other information applicable to the opportunity**:

- Initial contract position
- Location: Johannesburg

**Why work for us?**
- At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.
- Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.
- By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.
- We encourage diversity and work culture, and **S**etting U up for **S**uccess **#SuuS

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