Senior Retail Operations Manager

2 weeks ago

Johannesburg, South Africa Cash Crusaders Full time

**Senior Retail Operations Manager - Gauteng Inland (Lanseria)**

**Join a Powerhouse in Retail Excellence**
Cash Crusaders is a nationally respected, franchised retail brand that has become a cornerstone of the South African marketplace. We specialize in a dynamic product mix, offering our customers a wide range of new, branded goods and a treasure trove of quality second-hand items, creating an efficient and reliable environment for consumer-to-consumer exchange. Beyond retail, we empower our customers with access to secure loan services, cementing our place as a trusted partner in their financial journey.

We’re on the hunt for a **Retail Operations Manager** to elevate our Inland operations to the next level. If you’re passionate about retail excellence, thrive under pressure, and have a knack for building strong, sustainable relationships, we want you on our team

**Your Mission as a Senior Retail Operations Manager**

Based in **Lanseria**, you will oversee the operations of 10 to 15 stores, ensuring every location under your guidance operates at peak efficiency. Your role will be pivotal in driving store performance, enhancing customer experiences, and maintaining our brand’s commitment to quality and excellence.

**Key Responsibilities**
- **Multi-Site Leadership**: Manage and optimize the performance of multiple retail stores.
- **Retail Standards Enforcement**: Ensure every store adheres to Cash Crusaders’ operational and brand standards.
- **Franchisee Partnership**: Build and sustain strong relationships with franchisees, providing guidance and support to maximize profitability.
- **Store Audits**: Conduct regular audits to maintain compliance and operational excellence.
- **Financial Oversight**: Utilize income statements, drive EBITDA, and lead budgeting efforts to control costs and enhance profitability.
- **Strategic Planning**: Develop tailored strategies for each store to boost performance and drive sustainable growth.
- **Customer Experience Excellence**: Monitor and improve service levels, ensuring a superior customer journey across all locations.

**What We’re Looking For**

We’re seeking an energetic leader with:

- **Education**: Bachelors degree in Retail Management or related field.
- **Experience**: At least 5 years in Retail or Franchise operations.
- **Technical Skills**: Proficiency in MS Office, especially Excel and Word.
- **Interpersonal Skills**: Excellent communication and relationship-building abilities.
- **Organizational Prowess**: Strong multitasking, prioritization, and administrative skills.
- **Analytical Mindset**: Attention to detail with a knack for numbers and data analysis.
- **Adaptability**: Ability to work flexibly and thrive under pressure.

**Ready to Lead and Inspire?**

This is your chance to drive retail innovation and success in a fast-paced, rewarding environment. Join Cash Crusaders and be part of a team that transforms retail experiences and empowers communities.

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