Design Ops Support Specialist

**Job Classification**
- Job req - 140971
- Closing date - 12 September 2025
- Job Family
- Information Technology
- Career Stream
- Design
- Leadership Pipeline
- Manage Self: Operations
- FAIS Affected

**Job Purpose**
- To provide support to the Design team by ensuring the design team can efficiently and effectively work through internal process management and collaboration with stakeholders

**Responsibilities**:

- Provide a support function with focus on Tools, Process and Governance, Infrastructure, Retention, Education, Evangelization, Budget, Headcount, Resource Management and Onboarding.
- Drive a client centric view point with the internal team.
- Provide guidance on decision making and organising for internal processes.
- Drive the prioritisation of multiple tasks in fast paced environment.
- Ensure flexibility and tolerance for ambiguity in regards to processes with a preference for client centric outcomes
- Deliver on due dates through the timeous documenting and scheduling of reviews.
- Oversee service level agreements with the help of specialist staff and enablement teams by managing and tracing the SLA reviews and by updating appropriate registers and plans accordingly.
- Identify problems, determine the root cause and inform structural solution with the help of specialist staff.
- Monitor and follow up on issues that cause problems to the relevant stakeholders, as well as tracking and monitoring solutions where it applies to their domain of expertise.
- Help drive internal teams to meet their deadlines.
- Manage the implementation of the Knowledge Management Plan and systems, policies and processes.
- Promote Knowledge Management principles, processes and procedures to encourage collaboration and information sharing.
- Produce and distribute management reports by collating the required information.
- Identify and recommend opportunities to enhance processes, systems and policies and document and support implementation of new processes, policies and systems.
- Ensure attention to detail and time management are applied to internal processes.
- Create internal synergy by providing information on progress.
- Work closely with stakeholders to onboard new resources to the team and educate them on policies, systems and processes within the bank.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing within the team.
- Actively work towards building a network across all areas in the bank.
- Prioritize and manage tasks based on delivery dates.
- Do conflict management for the team or internal processes they are responsible for.uct business negotiation for the internal processes they are responsible for.
- Manage and facilitate collaboration amongst diverse skillsets, including designers, product owners and developers.
- Use, establish and maintain effective working relationships with other employees and external stakeholders, through the use of customer service skills.
- Meet internal client needs by sending necessary communications to the targeted audience.
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.

**Job Responsibilities Continue**

**People Specification**
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification

A design and/or Business qualification
- Essential Certifications
- Preferred Certifications
- Post matric qualification/or professional design qualification or equivalent
- Minimum Experience Level
- 2-3 years experience in operations

**Technical / Professional Knowledge**
- Microsoft Office
- Project Management
- Budgeting
- Resource allocation principles
- Written and verbal communication skills
- Financial Accounting Principles
- Behavioural Competencies
- Planning and Organizing
- Decision Making
- Building Partnerships
- Continuous Improvement
- Initiating Action
- Quality Orientation
- Adaptability
- Stress Tolerance
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_