Ops Specialist

**About the Position**

Urgently looking for an Operational Specialist: Learning Design & Development who will be responsible to provide expertise, advice, and support by designing, developing curriculum and facilitating training on Debt Management courses/topics in order to ensure that the training needs identified during the skills development strategies/process are addressed.

**The incumbent of this role will be** responsible for**:
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue and protects the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.

**Job Purpose**

To provide expertise, advice, and support to develop operational implementation plans and/or associated service delivery processes, by designing, developing and facilitating Debt Management curriculum, and learning programmes so that the training needs identified in the skills development strategies can be met, in order to continuously enhance service delivery.

**Education and Experience**

**Minimum Qualification & Experience Required**

Relevant Bachelor's Degree / Advanced Diploma (NQF 7) and 5-7 years experience in a learning design and development environment (Debt Management environment) of which 2-3 years is at a functional specialist level

OR

Senior Certificate (NQF 4) AND 10 years experience within a Learning Design & Development environment (Debt Management environment), of which 2-3 years are at a functional specialist level

**Job Outputs**:
**Process**
- Design, Develop and Facilitate Debt Management learning materials
- Conduct Train the Trainer sessions on Debt Management training topics
- Deliver training on Debt Management courses
- Conduct research to investigate areas of concern in order to resolve problems and identify new solutions
- Determine, develop, organise, execute and evaluate training to address identified needs
- Design and develop the learning programme/s so that the learning outcomes will be achieved within the selected learning methodology
- Ensure that the learning programme includes effective evaluation techniques and subscribes to the principles of adult learning
- Brief the trainer/s or facilitators on the learning programmes of a formal training course, so that they understand the delivery requirements
- Attend the initial training course to assess the learning programme and make amendments as required and evaluate the effectiveness of the learning programme and its impact on the business
- Develop and maintain productive working relationships with peers, role players and third parties to achieve predefined objectives
- Execute specialist input through investigation & opportunities within the production process including risk concern
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Communication of situational interpretation and judgement of work outputs and queries in the area of specialisation trends and potential risks
- Draw on your own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change
- Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.

**Governance**
- Ensure that completed work adheres to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies
- Implement and provide input into the development of governance, compliance, integrity, and ethics processes within the area of specialisation.

**People**
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives

**Finance**
- Adhere to organisational policies and procedures to ensure cost-effectiveness and reduction of financial costs.

**Client**
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service.
- Provide authoritative, specialist services, expertise, and advice to internal and external stakeholders

**Behavioural competencies**
- Honesty & Integrity
- Trust
- Respect
- Problem Solving and Analysis
- Communication skills
- Fairness & Transparency
- Analytical Thinking
- Accountability
- Conceptua