Onsite Customer Support IT Technician
6 days ago
**REQUIREMENTS**
- Matric, relevant qualifications advantageous
- Adherence to corporate standards of professionalism
- Have a good grasp of the English language.
- Qualifications and Education Requirements
- CompTIA A+
- Network+
- 3-5 years of experience in the industry
- ITIL Foundation certifications
- Microsoft Office, Desktop, Server, Azure, OneDrive, SharePoint
- Desirable Qualifications
- MD-100 - Windows
- MD-101 - Managing Modern Desktops
- MS-300 - Deploying MS365 Teamwork
- MS-500 - MS365 Security Admin
- MS-100 - MS365 Identity and Services
- MS-101 - MS365 Mobility and Security
**DUTIES**
- Technical Support:
- Providing on-site technical support to the designated customer, including creation, assignment, resolution, and closure of support tickets
- Areas of Support:
- Windows Desktop Support
- Basic Microsoft Server Support
- Basic Network Support
- Basic PBX Solution Support
- Microsoft 365 Management
- Data Management
- Documentation:
- Maintaining all ICT-related information in a documented format
- Processes:
- Monitoring current ICT processes to ensure their relevance and up-to-date status
- Assessing customer environments to identify opportunities for improvement
- Customer Interaction:
- Direct engagement with the designated customer to address their queries and concerns
**Salary**: R 16,000 dependent on experience
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