Team Lead

2 days ago

Century City, South Africa Disruptive IT Full time

**Responsibilities**:

- Day-to-day management of support calls
- First, Second and Third Line support
- Actively manage team delivery and adherence to SLA
- Create standard operating procesdures for all activities of the help desk
- Manage and coach team members
- Team Management, including performance management and skills management
- Client service
- Ensuring SLA's are met
- Prioritise urgent calls
- Assign and manage calls to technicians
- Proactive managament of technical issues
- Handling escalations and ensuring client satisfaction

**Characteristics**:

- Team Player
- Coach
- Process Champion
- Customer Champion
- Consultant
- Risk Mitigator
- Solutioner
- Knowledge Manager
- Capacity Creator
- Relationship builder
- Change Leader
- Strategiser

**Experience**:

- 4 - 8 years in discipline

**Skills**:

- This includes, Outlook, Office, Active Directory and Filserver.
- Basic understanding on networking, windows servres and VPN.
- Postive attitude, Problem Solver, Strong leadership skills and Driver.

**Qualifications**:

- Matric
- Relevant tertiary qualifications (Advantageous)
- MCSE (Essential)
- A+ (Essential)

**Salary**: R30,000.00 - R35,000.00 per month

Ability to commute/relocate:

- Brackenfell, Western Cape: Reliably commute or planning to relocate before starting work (required)

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