Administration Assistant, Systems Support

2 weeks ago

Pretoria, South Africa Financial Intelligence Centre (FIC) Full time

To provide systems administration assistance to the Monitoring and Analysis division under
guidance.

KEY PERFORMANCE AREAS
- Capture data on applicable databases and case management system.
- Provide administrative support for ICT asset management.
- Log helpdesk queries to resolve technical issues.
- Build and maintain professional relationships with assigned internal and external
- stakeholders.
- Assist with low level systems testing and deployment.
- Assist with Installation, administering and testing of software upgrades within area of responsibility.
- Provide timely IT support for meetings
- File and maintain required documents created in the systems support environment.

EDUCATION, SKILLS AND EXPERIENCE
- Matric qualification.
- 1 year relevant IT support or administrative experience.
- Excellent communication skills (oral and written).
- An intermediate to advanced level of computer literacy, including MS Word, MS Excel, MS Power Point

BEHAVIOURAL COMPETENCIES
- Customer service: Responds to customers’ needs and follows through, when asked, on customer inquiries, requests and complaints
- Flexibility: Accepts need for flexibility
- Teamwork - Supports team decisions, is a good team player, does his/ her share of the work without having to be reminded
- Relationship Building: Makes informal contacts with others in addition to contacts required in the course of work
- Organisational Commitment: Respects the way things are done in an organisation and does what is expected
- Concern for order and quality - Double-checks the accuracy of information or work
- Achievement orientation - Keeps track of and measures outcomes against a standard of excellence not imposed by others
- Tenacity
- Persistence, drive and determination to meet and overcome challenges to achieve goals.
- Initiative - Reacts to short-term opportunities or problems

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