Senior Associate Configuration Analyst

2 weeks ago

Port Elizabeth, South Africa NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The primary responsibility of this role is to define and control the components of services and infrastructure and maintain accurate configuration records.

The Senior Associate Configuration Analyst conducts presentations to educate and train users on the use of the configuration process.

**Key responsibilities**:

- Offers detailed support related to the configuration management process.
- Works on strategic projects to govern the configuration management processes.
- Participates in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness.
- Conducts presentation to educate and trains users on the use of the configuration process.
- Manages stakeholder relationships by proactively engaging with clients.
- Works closely with internal clients to extract and compiles monthly reports as defined and agreed.
- Ensures compliance with laid down procedures by contributing and participating in both internal and external audits.
- Performs any other related task as required.

**To thrive in this role, you need to have**:

- Developing analytical and reasoning skills.
- Developing ability to interpret complex processes and policies.
- Ability to work collaboratively with a diverse, global, and multicultural community.
- Ability to present information at various levels of the organization.
- Developing knowledge of the customer’s business priorities, objectives and business drivers.
- Developing knowledge of the role IT plays in enabling the business objectives to be met.
- Developing familiarity what IT can deliver to the business, including the latest capabilities.
- Ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence.
- Displays influencing and negotiating abilities.
- Achievement driven, and delivery focused while maintaining the required quality.
- Displays impeccable client service orientation.

**Academic qualifications and certifications**:

- Bachelor's degree or equivalent in a Computer Science or Information Technology field, or related field.
- ITIL certification preferred.
- Intermediate Certificate in Release Control and Validation preferred.
- Coding experience beneficial
- Experience in AI or related field beneficial

**Required experience**:

- Moderate level of demonstrable experience working with internal and external stakeholders.
- Moderate level of experience analyzing process and recommending improvements.
- Moderate level of experience with a concentration and firm understanding of business practices

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer**

**Third parties fraudulently posing as NTT DATA recruiters

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