Programme Operations Manager

**Direct Reporting Line**:
Head of School: Management

IIE MSA, formerly known as Monash South Africa, was founded in 2001 by Monash University. Since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.

**The IIE MSA Ruimsig campus in Roodepoort has a vacancy for a Programme Operations Manager (Executive Education).**

**Duties and Responsibilities**:
**Builds and Maintains Campus Relationships**
- Provides campuses with all relevant updates on policies, procedures, changes and plans of The Independent Institute of Education (The IIE).
- Reviews the academic operational requirements of the relevant campuses annually and defines a rollout plan.
- Provides support and guidance to the campuses in order to resolve issues that may arise.
- Maintains relationships with campus Academic and Operations teams and supports campus staff if and when required.

**Managing Academic School Operations
- Provides a framework, guidance and support in order for the campus to provide an equitable delivery of academic and operational support to students and academic staff within an academic school.
- Provides detailed academic operational guidance documentation to support the provision of a high quality academic student experience.
- Manages the operational elements of the academic school between the Central Academic Team, Head of School (HOS) and campus teams and vice versa.
- Manages the delivery of The Independent Institute of Education's academic material including IIE MSA Learn and monitoring of go live of online material to the campus teams.
- Collaborates as part of the National office Academic Operations team to review all academic operational requirements and to establish an overall annual academic operational plan.
- Monitors and tracks progress on the roll out of the academic operational plans to establish its status to ensure that the plan is on track.

**Collaboration with The Independent Institute of Education's Central Academic Team (CAT)**
- Works with the Central Academic Team through relationships with the Head of Programme (HOP), Head of Faculty (HOF), Operations Manager and Central Academic Team Programme Operations Managers.
- Manages the Intralink communication, contributing to Teaching & Learning and Faculty Boards.
- Provides operational support to The Independent Institute of Education on new programme development through the gathering of input from the relevant stakeholders and consolidating all feedback for submission.
- Liaises with and discusses delivery requirements and timing with the Central Academic Team to ensure consistency.
- Works closely with the Heads of School, Programme Managers (PM) and Campus Operations teams as well as the Central Academic Team Heads of Programme in providing a holistic/measured/well-rounded and considered approach to issues and challenges that exist.

**Management of Designated National Academic Operations Portfolio
- Reviews programme operational elements such as the timing of sessions etc. and provides input relating to how effective the programme may be from a delivery perspective.
- Reviews academic operational plans on a national level and creates portfolio specific plans.
- Implements the academic operational timeline in / across the national portfolio.
- Works and delivers on specific national operational projects.
- Adheres to the various operational timelines to achieve project requirements.
- Contributes to the presentation of documentation around academic operations procedures & business systems.

**Competencies required**:
- Communication
- Organisational
- Decision Making
- Problem Solving
- Management

**Minimum Education Requirements**:

- Minimum of an Advanced Diploma / Bachelors Degree (NQF Level 7).

**Minimum Work Experience Requirements**:

- Minimum of 3 years Academic Administration and Operations Management experience within a Tertiary Academic Institution.

**Special Requirement**:

- Must have a valid South African Drivers License