Academic Support Advisor

2 weeks ago

Cape Town, South Africa SACAP Full time

SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online.

SACAP is looking to employ an Academic Support Advisor for the Online Campus, preferably based in Durban, Cape Town, Pretoria or Johannesburg. This role will provide a full range of academic support and development services to ensure students are empowered to realize their academic success. The role will also connect students’ academic interests with their personal and career ambitions. This role strongly liaises with the Student Administration team, the Academic team and reports directly to the Academic Support Manager.
**Duties include but are not limited to**:

- Providing academic support and development to SACAP’s students
- Acting as a point of contact for all academic support and development needs
- Responding to and resolving student queries within the stipulated time frames
- Involved in termly orientation per new cohort
- Monitoring student academic performance and engagement
- Tracking and documenting national academic support and development metrics
- Study plans and career guidance
- Academic one-on-one counselling
- Awareness / advocacy campaigns re: academic issues
- Facilitating peer support and peer-assisted learning
- Identifying at-risk students and tracking retention.
- Utilizing SACAP’s Student Management System in order to provide expert guidance to SACAP students.

**QUALIFICATION & EXPERIENCES**
- A minimum of an Honours degree qualification in the discipline of Counselling, Psychology, Coaching, Sociology, Human Resources, Business Management, Bachelor of Social Science or other degree qualification or other degree qualification; OR at least 5-years’ experience in a cognate field with high academic results
- Advanced computer literacy skills, including online systems
- 2 years of full-time experience, preferably within the field of Higher Education.
- Ability to observe, monitor, collect, and record student data.
- Knowledgeable and passionate about SACAP and its offerings
- Highly developed relationship building / interpersonal skills
- Excellent written and spoken communication skills

**PERSONAL ATTRIBUTES**
- Enthusiasm for Higher Education in South Africa, particularly in the Private Higher Education sector (PHEI)
- A passion for academic support
- Responsible, reliable and purpose driven in their approach
- Self-motivated and holds themselves to a standard of excellence when completing tasks
- Is flexible and adaptable where needed to achieve results
- Displays high integrity in all situations
- Empathetic
- Is diplomatic, professional and person-centered in their interactions
- Manages stress well and has the ability to work under pressure

This role reports directly to the Academic Support Manager and will work closely and collaboratively with the broader national student support and development teams.

**Operating Hours**:
This is a full-time position operating from Mondays to Fridays*:
Monday - Thursday: 08:30 - 17:00

Friday: 08:30 - 16:00
- Note that you will be required to administer various student support webinars during the evenings, and/or attend Open Days from time to time, and therefore flexible hours do apply.

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