Client Service Lead

KAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...

We’re looking for a confident, emotionally intelligent and operationally strong **Head of Support** to lead our customer support teams across all LGG brands. You will be responsible for ensuring that every client receives clear, confident, and consistent communication from onboarding through to campaign completion, especially when things get tough. This...

**Are you currently a “Super Suit” in an ad agency and want to get experience on the client side? We’re looking for the equivalent of an Agency Account Manager or Agency Account Director for our in-house marketing team. We do the marketing for a range of exciting in-house businesses ranging from financial services to sports recruitment to studying...

**Job Purpose** - Drive the retention strategy of TS, CIB and Nedbank by ensuring exceptional servicing support is provided to enhance the client's experience, aligning to the TS CIB client value propositions. Provide business administrative support, operational and servicing support to the CIB TS client to best meet their needs across the end-to-end...

My client is on the lookout for go-getters, the dreamers, and the doers. Ready to roll up your sleeves and join a place where they value fun as much as they value hard work? Then read on. **What are we looking for?** We are looking for someone with the following experience, qualifications and /or skillsets: - A relevant formal qualification (In either Call...

***Key Responsibilities**: - Manage and resolve escalated client complaints and issues, ensuring a high level of customer satisfaction. - Act as the primary point of contact for escalations from both UK and USA clients. - Utilize expert de-escalation techniques to handle challenging situations effectively and professionally. - Adhere strictly to company...

A leading financial services company in Cape Town seeks a Retention Sales Agent to showcase and sell products via various channels. The role requires excellent communication and interpersonal skills, a proactive approach to client needs, and the ability to meet sales revenue goals. This position offers an opportunity to build and maintain strong client...

Job DescriptionDrive process management rigor to ensure superior service delivery by meeting / exceeding accuracy and related SLAsResponsibilitiesThe Quality Assistant Manager is responsible for overseeing the quality assurance function for an insurance process within a BPO contact center. This role focuses on transactional monitoring, ensuring compliance...

Job Description - Manage costs / expenses within approved budget to achieve cost efficiencies - Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions - Manage existing clients and grow portfolio through making contact and generating leads - Manage the growth of active customer Account Base to...

Job DescriptionAs a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures....