IT Quality Manager

**Objective of this Scope of Work**
- Establish an effective and efficient I&T Quality Management System (QMS) that will assist with the achievement of the Bank’s I&T quality objectives. The main driver behind quality management is to ensure that the IT solutions and services provided to the Bank are of a consistent high standard as articulated in the Bank’s I&T Strategy document. Reliable data and information are key inputs to the effective management of the Bank. It is imperative that accurate data and information be accessible in a timely manner to facilitate informed decision-making

**Scope of Services Definitio**n
- Establish and maintain the I&T quality policy and quality objectives of the Bank.
- Review the current I&T Quality Management Framework.
- Determine and establish standards, processes and responsibilities necessary to attain the quality objectives.
- Define quality management plans for processes, projects or objectives.
- Define roles, tasks, decision rights and responsibilities to attain the quality objectives.
- Coordinate and assist process managers/owners to ensure achieved target maturity levels for all processes across the organisation.
- Determine the resources necessary to attain the quality objectives.
- Develop mechanism to promote the QMS and quality objectives throughout the organisation to increase awareness, motivation and involvement.
- Devise mechanisms for determining the needs and expectations/ requirements of customers and other interested parties.
- Establish and define methods to measure the effectiveness and efficiency of the QMS
- Develop and standardize metrics to monitor continuing compliance to the defined processes
- Define and maintain quantifiable, goal-driven quality metrics (or measurements) aligned to overall quality objectives covering the quality of individual projects and services.
- Integrate quality management into solutions for development and service delivery by ensuring relevant quality management practices are incorporated into the definition, monitoring, reporting and ongoing management of solutions development and service offerings.
- Establish a process for continual improvement of the quality management system.
- Develop reporting mechanisms to communicate QMS performance progress.
- Provide recommendations on the way forward regarding I&T Quality Manager role.

**Key responsibilities**:

- Reviewing the Quality Management Framework.
- Developing policies, standards and processes.
- Providing guidance and assistance in setting up quality standards and procedures.
- Develop the required Quality Plans to require to mature I&T processes.
- Coordinate and/ assist process managers/owners to achieve target maturity levels.
- Adopting and aligning with quality management best practices and standards.
- Regularly review the continued relevance, efficiency and effectiveness of specific quality management processes.
- Monitoring the achievement of target maturity levels for all processes across the organisation.
- Monitoring the achievement of quality objectives.
- Reporting to management and other stakeholders on quality performance reviews and status.
- Monitoring processes to ensure compliance with the organisation’s quality management related policies, standards and procedures.
- Assessing projects and I&T in general and report its findings objectively; and Benchmark the results of the quality reviews against industry guidelines, standards and similar types of enterprises

**Key performance measures**:

- Enhanced quality of IT solutions or services that meet the customer’s requirements.
- Improved confidence in BSTD’s ability to deliver the desired IT solutions and services that meet the customer’s quality needs and expectations (customer satisfaction).
- Prompt identification and effective resolution of quality faults or complaints.
- Mature IT processes.
- Better IT general controls.
- Increased productivity and efficiency.
- Continual process improvement.
- Availability of proper documentation.
- Knowledge, experience and personal competencies

**Skills Requirements**:

- Bachelor’s Degree Computer Science/ Information Systems / Informatics or a related IT quality discipline/ technical field or certification.
- A minimum of 7 years IT Quality Management experience or a combination of equivalent education and relevant experience.
- Extensive knowledge of IT Quality Management Systems implementation required.
- Experience in bringing an organisation into ISO certification will be an added advantage.
- Experience writing IT QMS manuals, related procedures, or work instructions required.
- Understanding of IT Quality Systems Regulatory requirements.
- Experience with multiple development methodologies (e.g. Waterfall, Agile, and Hybrid) & different tools.
- Familiarity of process mapping concepts and tools.

**Technical Skills**:

- IT Quality Management and ISO 9000/1 certifications are essential.

**The following certifications will be