Telesales Team Leader

6 days ago

North Riding, South Africa Cube Route Full time

You will be responsible for recruiting, training, and overseeing the performance of Telesales Representatives. You should also be able to assist with the implementation of effective sales strategies and active measuring of milestones thereof. As a Telesales Team Leader, you should be able to address any customer queries and handle complaints. You should have excellent communication skills and the ability to maintain long-term customer relations. To be able to perform in this job role, you should demonstrate strong networking and negotiation skills. Furthermore, you should possess good leadership and decision-making skills. Your ability to perform under pressure and manage stressful situations will be a plus.

**Responsibilities**:

- Recruiting and training Telesales Representatives
- Assisting in the development of effective sales strategies
- Implementing and monitoring the performance of sales strategies
- Analyzing the performance of the telesales team members
- Preparing and setting monthly and weekly sales targets and focus areas
- Building and maintaining long-term customer relations
- Addressing any customer queries and complaints
- Maintaining an updated record of all important customer information in the database
- Assisting in developing sales scripts
- Recording sales calls and meetings details for future reference
- Keeping a track of KPIs
- Taking up any urgent requests or queries in a timely manner
- Interdepartmental liaison and assistance

**Requirements**:

- Excellent Communication Skills - verbal, written & presentation.
- Excellent People skills.
- Computer skills - Microsoft Office.
- Time management & organisational skills.
- Excellent Selling and Negotiating skills.
- Minimum of 3 years’ sales/industry related work experience
- Minimum of 1 years’ leadership role in relevant position.
- Good physical health / able to sit or stand for long periods of time
- Flexible approach to working hours with a willingness and ability to resp needs outside ‘office hours’ during the early morning, evenings and weekends
- Multilingual advantageous.
- Own transport.

Pay: R16 000,00 - R20 000,00 per month

Application Question(s):

- What is customer service to you

Work Location: In person

Application Deadline: 2025/03/20
Expected Start Date: 2025/03/11

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