Incident Audit Specialist

Objective of the Incident Specialist role?
The operational incident specialist is responsible for the monitoring of the ongoing effectiveness of SCI’s internal incident management processes, procedures, and policies. This role will assist the COO to pro-actively manage the end-to-end incident identification, resolution and reporting process: from embedding the logging of all incidents on the central incident register, to collaborating with the relevant process owners to perform root cause analysis, reviewing the efficiency of proposed additional controls to be implemented to prevent the recurrence of similar incidents in future, managing the urgent close-out of all incidents, and providing formal reports to the SCI EXCO. The operational incident specialist will work closely with the Governance & Controls Manager to continuously perform pro-active deep dive reviews of the end-to-end control environment within the company, to minimise the probability of incidents occurring, and the impact of any realised incidents.
Minimum requirements?
At least 1-4 years audit experience (in either internal or external audit environment) Operations experience in “middle office” role (essential) Unit Trust experience (highly beneficial) Key responsibilities?

**Operational reporting**:
Develop, maintain, and report on all incidents logged by the business; monthly to SCI EXCO and quarterly to the SCI Finance & Risk Forum;
Report on incident trends, and formalizing the various categories & sub-categories on which logging & reporting is performed;
Reporting on outsourced service provider incidents, and action taken to improve oversight requirements from SCI, and action taken by outsourced service provider to reduce probability of recurrence of similar incidents, and impact thereof on SCI, in future.

**Internal communication**:
Develop, document, and distribute internal communication & escalation processes, to ensure all key stakeholders are immediately informed, and duly kept abreast of developments towards resolving major operational incidents;
Development, roll-out and maintenance of incident dashboard which meets the information requirements of SCI EXCO.

**Operational process enhancements**:
Continuously reviewing the existing incident management process, and benchmarking it against international best practice; making recommendations, and the implementation thereof, to ensure SCI’s internal incident management processes remain aligned with international best practice;
Accountable for overall responsibility & authority for co-ordinating and directing all facets around logging of, responding to & timeous resolution of incidents;
Responsible for utilizing strong analytical and problem-solving ability to drive solutions that are both financially sound and operationally feasible.

**General**:
Primary liaison with Process Owners where control failures resulted in incidents;
Primary liaison with Outsourced Service Providers, specifically in relation to where their actions/inactions resulted in incidents within SCI
Competencies

**Technical**: Reporting: Ability to describe root cause of incident accurately and succinctly; ability to accurately classify incidents into categories for executive reporting purposes, while working on the granular details to suggest control improvements. Operational Processes and Control: Working knowledge and experience in unpacking operational processes to determine true root cause, and make practical recommendations for process improvement; Software proficiency: Excellent Microsoft Office experience. Technology: has a good understanding of how technology can improve processes and is comfortable with different technology solutions; implementing changes to systems, and introducing new systems for richer reporting of incident data.

**Behavioural**: Collaborates - building partnerships & working collaboratively with others to meet shared objectives. Client focus - building strong client relationships & delivering client-centric solutions. Cultivates innovation - creating new & better ways for the organization to be successful. Drives results - consistently achieving results, even under tough circumstances. Being resilient - rebounding from setbacks & adversity when facing difficult situations. Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time