SAP Hcm/sf Support Specialist

1 week ago

Sandton, South Africa Clinix Health Group (Pty) Ltd Full time

**Minimum Requirements**:

- Bachelor’s degree in human resources / information technology/ related field.
- SAP Certification in HCM and/or SuccessFactors.
- 3 Years SAP HCM/SF experience.
- Project management capability, preferably within HR technology implementations.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple support requests.
- SAP certification in HCM/SF is a plus.

**Minimum work experience**:

- Manage SAP HCM/SF system through a logical, systematic, consistent and credible process in line with Group policies, procedures and relevant legislation to meet business needs.
- Analyse SAP HCM/SF data in order to identify and resolve discrepancies on time and accurately.
- Update all organisational structures onto SAP HCM accurately in line with group policies, sign-off process and agreed service levels.
- Leverage all capabilities of SAP HCM/SF to optmise Group processes.
- Develop/Configure, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare)
- Analyze and assess the feasibility of client requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors
- Conduct system walkthrough / demo to explain the current configuration functionalities of each iteration
- Investigate and understand stakeholders’ needs to enable delivery of a quality service.
- Ensure business users maintain the minimum level of access needed to fulfil their mandate, while ensuring segregation of duties is adopted for all business processes driven through SAP.
- Ensure all business stakeholders are adequately (and regularly) trained and assessed for their competence to use the SAP HCM/SF Production system.
- Work within the developed performance management framework and ensure compliance with HR employee standards
- Identify repeat failures that contribute to wastage
- Ensure all relevant system documentation on HR processes and governance procedures as well as adherence to Clinix IT governance, cyber and network security
- Assistance with writing of Technical and Functional specifications
- Must coordinate final testing of UAT prior to changes being approved and placed into Production
- Conduct regular system maintenance and updates.
- Document and track support requests and resolutions.
- Stay informed about the latest SAP updates and best practices.

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