Service Liaison

This details all the information about the job posting.

**Do you see a future that includes more?**
**More exposure to innovative technologies, more personal growth, more experience?**
**Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**:

- Job Title- Service Liaison- Location- Selby - Johannesburg, GP 2001 ZA (Primary)- Career Level- Skilled / Professional / Supervisory- Job Category- IT Operations- Job Type- Permanent**OUR THINKING***

We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.
- **WHO WE ARE***

We're an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy enabling them to do more, get more and benefit from financial inclusion so that they can give more.
- **WHAT WE DO***

Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.
- We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica have a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling greater access to the country’s financial landscape.

**WHERE WE'RE GOING**
***

The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities, and people’s ingenuity creates opportunities.
- As an enabler our future plans are orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value-added services. The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension which will allow 'pass-through' connection in those cases where an existing actor passes services through a new actor enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.
- WHAT YOU WILL DOThis role is part of the Service Liaison team and is primarily responsible for providing first line support to clients by processing their input documents, handling requests for information / queries and problem solving to ensure that BankservAfrica's products and services pro-actively meet client and industry expectations.

**You will engage with the following stakeholders**:

- Internal and External Customers
- Internal Departments
- Regulatory bodies

**Key Responsibilities include (but are not limited to)**:

- Proactive management of requests, queries and incidents - track and drive until completed
- Define, analyse and appropriately escalate problems to ensure issues are resolved to client satisfaction
- Provide CRM Support
- Monthly billing - reporting and monitoring

**QUALIFICATIONS / KNOWLEDGE**
- Business Qualification degree / diploma would be an advantage
- Required Microsoft office suites
- Business writing knowledge

**EXPERIENCE**
- Minimum 3 years’ experience in the payment and financial industry
- BankservAfrica products (EFT, AC, EDO, Card, AVS, ICMS, MNS, etc) and processes

**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.**
This position is, in the normal course of events, office bound. Currently, due to the COVID-19 pandemic, most employees are working from home. When it is safe to do so, and management announces a return to office, you will be required to comply with this instruction. Should you have any pre-existing medical conditions that could hinder your return to working in the office, please advise the interview panel, should you reach this phase in t