Service Liaison

This details all the information about the job posting.

**WORKING CONDITIONS**
***_This position is, in the normal course of events, office bound. Currently, due to the COVID-19 pandemic, most employees are working from home. When it is safe to do so, and management announces a return to office, you will be required to comply with this instruction. Should you have any pre-existing medical conditions that could hinder your return to working in the office, please advise the interview panel, should you reach this phase in the recruitment process._

Job Title

Service Liaison

Location

Selby - Johannesburg, GP 2001 ZA (Primary)

Occupational Level

Skilled / Professional / Supervisory

Job Category

Product

Job Type

Permanent

Description

**WHAT WE NEED**

Service Liaison

**WHO WE ARE?**

We’re an innovative technology company with strong ties to the financial industry. Innovating bank interoperability since 1972, supporting the growth of the South African Economy and individuals across the continent, is what we excel at. Continuously striving for financial inclusion and providing everyone with access to the digital economy.

**WHAT WE DO**

Access to financial Inclusion ensures individual growth and economic growth - securing the growth of the African nation. We have served this noble purpose for five decades across the African Continent and our growth spurs us on to do more, give more and include more.

We are firm believers in our people and the Adaptability Quotient (AQ) inherent in each of us that makes us strive to thrive. BankservAfrica has a high AQ and it is this quality that has driven our business to continuously innovate and evolve, building capability and capacity to include more, enabling access to the country’s financial landscape.

We provide skills, development opportunities and leadership support to our people so that they can hone their skills to do more and give more in support of each other, our clients, and our communities in a supportive, yet performance driven, environment.

**WHERE WE'RE GOING**

The payments landscape is being modernised globally and, therefore, ours is an exciting industry to be part of. New technologies are the main thrust driving this change. Technology enables the possibilities and people’s ingenuity creates opportunities.

As an enabler, our future is orchestrated around assembling a central payments environment that actively seeks and acquires strategic partners to enable service extensions. The core of our Financial Services Platform is a fully interoperable, cloud-ready composite platform delivering real-time value transfer and settlement, enhanced by a range of value added services.

The platform will leverage technological advancements aimed at:

- Managing complex volumes
- Faster deployment and faster change
- Personalised user experiences, with standardised platform experiences being the norm

Doing more will be realised through our creation of platform extension partners who will benefit from our standardised API capability which they in turn can offer to their clients, giving more. We aim to include new Market Actors through our value chain extension ,which will allow ‘pass-through’ connection in those cases where an existing actor passes services through a new actor ,enabling them to give more to the ecosystem without compromising the security or the role of the heavily regulated financial institutions.

**WHAT YOU’LL DO**

The person in this role will be part of the Service Liaison area and is responsible to provide first line support to Clients, by effectively processing all Client input documents, requests for information / queries and perform first-line problem resolution, in order to ensure BankservAfrica’s products and services proactively meet Client and industry expectations.

**Key stakeholders include but are not limited to**:

- Customers
- Internal and external departments
- Regulatory bodies

**Qualification/Knowledge** (_including most relevant field of study_)
- Business Qualification degree / diploma would be an advantage
- Required Microsoft office suites
- Business writing Knowledge

**Experience** (_including relevant sector specific experience_)
- Minimum 5 years’ experience in payment and financial industry
- BankservAfrica products (EFT, AC, EDO, Card, AVS, ICMS, MNS, etc) and processes
- All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply._