Internal Sales Administrator

One of our clients is looking for a go getter who has the ability to operate in the role of Internal sales & general administrator.

An Internal Sales Representative acts as the first point of contact with a customer, portraying a professionalism and confidence that delivers the ultimate in customer service; to build and maintain an active customer base to support the commercial team, and develop new sales to support the overall goals and objectives of the Company.

Furthermore, Internal Sales Representatives play a significant role in enhancing customer satisfaction and retention due to the close relationships you build with the customers. Customers often call on you to explain the range of products available, the process and usage of the product, and any information relating to their order.

In addition to the above, the employee will also be required to proactively provide financial and general administrative support internally. The employee in this role will be expected to perform a full range of office administration support functions including but not limited to the duties and responsibilities listed below.

**DUTIES AND RESPONSIBILITIES**:
**1. Internal Sales Representative**
- Maintain an agreed level of pro-active telephone contact with both existing and prospective customers.
- Pro-actively seek new business by targeting the Company’s existing customer base and prospective customers.
- Maximise sales by continually expanding orders and up selling on all incoming and outgoing enquiries.
- Meet and exceed the agreed specific performance objectives for the Company as a whole.
- Effectively deal with telephone enquiries, compiling quotations for products; compiling information on the desired products including prices, pro-formas, generating invoices and dispatching of orders, to name but a few.
- Ensure all quotations are followed up within a 7-day time frame to generate leads into sales.
- Liaise between Production and customers to efficiently answer general enquiries concerning deliveries, production and any technical queries.
- Reduce errors regarding no stock, or stock shortages. Communicate any stock problems immediately to Head Office.
- Process orders efficiently and effectively with no duplications of orders, or trivial errors.
- Remain up to date on all new products introduced to the product portfolio, as well as ensure that product description, name and code are correct on the system for correct invoicing.
- Ensure correct pricing is available on the system and communicate to Head Office any price queries. Furthermore, to ensure correct pricing reflects on invoice.
- Ensure all payments are received on all COD orders before any order is dispatched.
- Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist.
- Ensure that the external sales team are kept informed of any developments relevant to their accounts i.e. delivery issues, product shortage, complaints etc.
- Assist in stock maintenance as requested in Finished Goods Warehouse.
- Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, escalate matters to Head Office.
- Should any personnel within the Internal Sales Department be absent, you will be required to step in and assist with order processing for the company
- Actively partake in the Internal Sales process and demonstrate responsibility and accountability throughout the process.
- Abide by all Company policies, training manuals and systems relating to the Internal Sales function, as well as the Company overall.

**2. Accounts Assistant**
- Provide administrative support to team members within the Financial Department.
- Assist the Financial Department with customer credit limit increases and admin relating to new accounts.
- Assist with third party invoices.
- Assist with invoicing when required for internal accounts such as maintenance etc.
- Assist with any re-invoices needed i.e reversal invoices for accounts.
- Review and verify claims / payments made as required.
- Draft, edit, and finalize monthly letters confirming customer pricing.
- Resolve pricing queries with Pastel and the National Sales Manager.
- Update customer details on Pastel.
- Assist with the COD Age Analysis recon - address queries and do journals when required.
- Compile customer credit limit schedules for sales representatives.
- Compile customer query schedules for sales representatives.
- Assist with trade reference requests when required.
- Assist with BEE certificate requests when required.
- Maintain the Pastel mailbox by assisting with the following relating to customer orders;
- Adding pricing to customer orders
- Adding promo pricing to orders when applicable
- Adding transport charges to orders when applicable
- Adding tint pricing and calculating tint cost for paint orders when required
- Maintain a filing system for all financial documents and