Learning and Development Facilitator

6 days ago

Umhlanga, South Africa Rewardsco Full time

Are you a highly motivated and results-driven Sales Trainer with a passion for international outbound sales and sales psychology? Do you thrive in fast-paced, target-driven environments and have a proven track record of enhancing performance through world-class training? If yes, we want to hear from you

We’re on the hunt for an experienced Sales Trainer who is ready to take their career to the next level by shaping high-performing sales teams through innovative, high-impact training strategies.

**Key Responsibilities**:

- Design and deliver high-impact sales training programs with a focus on outbound international sales principles, sales psychology, objection handling, and closing techniques
- Identify skill gaps through observation, call listening, and data analysis, and implement strategies to close them effectively
- Facilitate onboarding for new hires and refresher programs for existing staff to maintain high levels of engagement and competence
- Maintain accurate administration of reports, training environments, and performance assessments
- Collaborate closely with Operations and QA to align training outputs with business KPIs and targets
- Track training ROI and provide actionable insights and reports to stakeholders

**Requirements**:

- Matric is essential
- A minimum of 3 to 5 years of experience in international sales training, preferably within a BPO, call center, or high-volume outbound environment
- Proven track record of improving sales KPIs through training and coaching interventions
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) for content development, reporting, and tracking
- Proficiency in LMS platforms, online training tools, and facilitation of both in-person and virtual sessions
- Strong communication skills and the ability to inspire and engage multicultural teams
- Exposure to global client requirements, compliance standards, and diverse customer expectations
- Passion for continuous improvement, learning, and empowering others to succeed
- Any related qualification of certification is an advantage
- Clear criminal record

**Benefits**
- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

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