Customer Relationship Marketer

**Job Advert Summary**:
Eduvos is looking to hire the services of a Customer Relationship Marketer based at our Durban (Umhlanga) campus.

**Meaning of Eduvos**

The word Eduvos comes from the concept of your education. The “Edu” part of Eduvos talks about education and taking custodianship and responsibility. The “Vos” part of Eduvos talks about you, yourself, and your best self. The combination of Edu and Vos talks about taking responsibility for your education and making the best choice for yourself. Your education is your future.

**Scope and scale**

Eduvos is one of South Africa’s largest independent private higher education institutions with 12 campuses across the country and many international students. Eduvos offers 27 degrees in humanities, arts, business, science and law. We offer Bachelors Degrees, Honours Degrees, Higher Certificates and Pre-degree programmes that enable access to education.

**Eduvos educational philosophy**

**Type of position**:
Permanent

**Location(s)**:
Durban (Umhlanga)

**The Position**:
We are looking to recruit a Customer Relationship Marketer to manage, maintain and grow key accounts (schools) and to generate leads. The role will report to a Sales Manager.

**Minimum Requirements**:
**Minimum qualification**:
Relevant undergraduate degree such as commerce, education, social sciences or marketing.

**Experience**:
Higher education experience will be advantageous.

**Functional and technical competencies**:

- Product knowledge (to be acquired after appointment).
- Well-developed MS office skills (Excel essential).
- Proven experience to manage and track daily, monthly and annual targets.
- Great presentation skills.

**Other requirements**:

- Mostly on the road to visit schools - must be able to travel locally.
- Valid driver’s license and own transport is essential.
- Able to work some weekends and some evenings.

**Duties and Responsibilities**:
**Responsibilities**:
As the Customer Relationship Marketer, you will be primarily responsible for the following:

- Input into segmentation strategy - continually review the strategy and identify new segments and markets.
- Build and nurture relationships with current top feeder schools (existing accounts).
- Build relationships with other schools based on segmentation strategy (new accounts).
- Initiate and facilitate/ (lead generation activities (presentations, events, etc.).
- Facilitate early school interventions (with a long-term business development focus).

**Functional and Behavioural Competencies**:
**Behavioural competencies**:

- Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
- Relations and networking - Builds a useful network of contacts and relationships and utilise it to achieve objectives.
- Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
- Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
- Analysis and Judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
- Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Execution - Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
- Steadiness - Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.
- Business development and Bottom-line focus - Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability; Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.