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Order Desk Management

2 weeks ago

Johannesburg, South Africa Hisense SA Full time

**Job description**

**Company Introduction**

In 1996, Hisense officially entered the South African market with product lines covering televisions, refrigerators, mobile phones, washing machines, air conditioners, and other products. Its sales channels covered over 5,100 stores within South Africa and radiated to more than 10 surrounding countries in Southern Africa, such as Namibia, Zambia, Mozambique, and Zimbabwe.

From 2012 to the present, Hisense's product sales in the South African market have been increasing year by year. As of 2019, Hisense's refrigerators had a sales volume share of 29% and ranked first in the South African market, with sales revenue also at 26% and ranking first. Hisense's televisions had a sales volume share of 26% and ranked first in the South African market, with sales revenue at 24% and ranking second.

**Order Desk Management**

Handling and overseeing the sales orders for large household appliances, often referred to as "white goods" (e.g., refrigerators, washing machines, ovens, etc.). Manages the complete lifecycle of a sales order, from when a customer places an order to the delivery of the product and after-sales service.

**Job description**
- Capturing customer orders, typically through various channels (e.g., online, in-store, or phone).
- Ensuring the products ordered are available and checking pricing, discounts, and promotions.
- Ensuring the ordered white goods are available in stock or scheduling their manufacturing if needed.
- Co-ordinating purchase orders to sales orders.
- Clear understanding of how logistics and Order department works hand in hand, together with Product Line and Sales.
- Attention to detail is critical and understanding truck load quantities and the basic MOQ.
- Assigning products from inventory to specific orders.
- Coordinating with logistics to plan and schedule delivery of large appliances to customers’ homes or businesses.
- installation services may need to be coordinated with the delivery process.
- Managing payments, whether immediate or scheduled (credit terms).
- Handling warranties, including tracking eligibility and coverage for repairs or replacements.
- Managing returns, exchanges, or refunds, particularly for damaged goods or incorrect orders.
- Organizing maintenance or repair services for white goods after delivery.
- Tracking sales data, customer preferences, and product performance.
- Monitoring how fast white goods are moving through inventory to avoid overstock or stockouts.

**Requirements**:

- Matric + a related qualification in business administration, supply chain management, logistics,
- Intermediate Excel skills, and SAP
- Experience in logistics, inventory management, or supply chain operations is highly valued.
- Ability to address issues related to order fulfillment, delivery, and customer service promptly.
- Ensuring accuracy in order entry, inventory management, and invoicing is critical. Independent person that can think and make logical decisions based on training provided.