Chief Sales Officer

**JOB PROFILE**:

- Job Title:
Chief Sales Officer
- Division:
Sales
- Subdivision:
None
- Reports to:
CEO

**WORKING RELATIONSHIPS**:

- Internal:
- Manage the day to day activities of the sales team
- Escalation point for all sales related queries from internal teams
- Ensure communication with internal teams on Customer sales related queries
- Ensure OLA’s are in place within the sales team in order to respond and action queries quickly
- Ensure sales performance reporting is maintained daily
- External:
- Drive customer engagement through customer meetings and contact
- Attend industry events to remain abreast of the industry movement
- Work with marketing to drive customer and brand loyalty

**JOB SUMMARY**:

- Main purpose of position:
CipherWave, a Johannesburg based Internet Service Provider that offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team.

The CSO will be responsible to lead and manage the sales team, whilst driving the customer engagement model for existing CipherWave customers and partners Additionally the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners.

The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.
- Responsibilities and duties:
- Drive strategic sales in conjunction with the sales and product team
- Ensuring a high touch point with all Key / Strategic Customers
- Managing the entire sales business unit
- Driving a sales culture of customer engagement within the sales team (Helping the business through sales to exceed the expectations of our customers and partners)
- Ensuring the sales business unit has sufficient team coverage to execute on the sales goals
- Implementing and maintaining sales KPI’s
- Reporting on the sales teams performance against growth targets and in line with the businesses expectations
- Driving a culture of sales enablement, through identifying training improvements for the team
- Implementing a sales incentive plan that encourages and rewards sales performance
- Working closely with marketing to drive campaigns that assist with improving product sales mix
- Improving on our partner programme that encourages a high touch point engagement with our partners which encourages partner loyalty to the brand
- Implementing a sales development plan to ensure the sales team members can develop and grow
- Implement a sales model that aligns and helps to minimise customer churn through improved customer engagement, excellent communication, consultative product engagement & collaborative team engagement
- Work with marketing to improve customer and brand loyalty
- Creating a sales development plan to ensure the sales team are equipped to engage on new products services and in a professional manner
- Desired skills & experience- Experience in a Sales Leadership Role
- Experience in the Telecoms or ICT Industry is a must
- Excellent communication
- Ability to work well across multiple teams
- Must have a passion for the industry
- Proficient in MS Office Suite
- Comfortable in providing and presenting reports
- Minimum experience:
- Executive Management Experience Essential
- Min 10 years’ experience in Sales with 5 Year in a leadership position, managing a sales team
- Sound knowledge of sales principals and best practises in sales
- Successful proven track record of performance
- Must be well networked
- Minimum qualification:
- Business Management Qualification, Degree or equivalent
- Relevant Sales / Sales Management Certification from accredited centre of learning
- Additional requirements:
- Knowledge and Understanding of either Connectivity, Cloud, Voice, Security Products
- SA Telecommunications Landscape
- Experiencing working on a CRM System (SalesForce, Quickbase or similar)
- Understanding of working with a reseller channel or a distribution channel