Hotel Reservationist/ Administrator

2 weeks ago

Durban, South Africa CareerfinderZA Full time

**Key Performance Area**:

- Manages and actions the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional, and efficient manner.
- Achieving customer satisfaction and room revenue goals while taking guests through the booking process.
- Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or other forms of inquiries through the property management software.
- Creates and maintains reservation records and manages the reservations cycle.
- Additional duties include preparing the list of expected arrivals for the front office, assisting in pre registration activities when appropriate, and processing advance reservation deposits.
- This position will also manage the accommodation department to ensure the highest standards are maintained.
- Assist the accommodation Supervisor when needed or when on off days to oversee the housekeeping department and assist with the check-in and check-out of guests.

**Minimum Requirements**:

- Matric
- Proven work experience with at least 3 -4 years experience as an Accommodation Reservationist or in a similar position at a 4* or 5* property.
- Must be fluent in English
- Must be ready for a new challenge in life and long-term involvement in his/her future job.
- Should be able to work on their own initiative and have the ability to lead and direct a team.
- Must exhibit excellent knowledge of guest service.

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