Hotel Operations Manager

1 week ago

Durban, South Africa Binotaiba Hotels Full time

**JOB DESCRIBTION**:

- Oversee and coordinate daily hotel operations to ensure a seamless guest experience
- Develop and implement operational policies and procedures to enhance efficiency and service quality
- Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows
- Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
- Manage and optimize hotel budgets, controlling expenses and maximizing revenue
- Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
- Ensure compliance with all health and safety regulations, conducting regular inspections
- Develop and maintain positive relationships with vendors, suppliers, and local businesses
- Handle guest concerns and complaints with professionalism and a commitment to resolution
- Stay informed about industry trends and best practices to drive continuous improvement

**QUALIFICATIONS**:

- Bachelor's degree in Hotel Management, Business Administration, or a related field
- Proven experience in hotel operations management, with a track record of successful leadership
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Demonstrated ability to drive revenue growth and optimize operational efficiency
- Leadership and team management skills, fostering a positive and collaborative work environment
- Knowledge of health and safety regulations and best practices
- Flexibility to work irregular hours, weekends, and holidays as needed
- Commitment to delivering exceptional guest experiences and maintaining high standards of service

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- Bachelors (preferred)

**Experience**:

- Hotel Operations Manager: 5 years (preferred)

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