Call Centre Agent

A Call Centre Agent will be responsible for providing excellent customer service and support to callers/guests. This includes answering questions, addressing concerns, and resolving issues or complaints in a professional and efficient manner. The incumbent will execute customer support via calls, business WhatsApp and emails. Resolve first line queries and...

**Call Centre Agent Job Duties**: - Complaint resolution rate in line with company policy and guidelines - Call quality, ensuring that the guest is provided with the best services in each interaction. - All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process. - Provide accurate and...

**Main Job Function**: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at...

**Desired Experience & Qualification** - Call Centre experience within the mobile telecommunication industry - Aftersales Call Centre experience will be preferred - Ability to handle customer escalations autonomously - Customer care orientated - Must be proficient in English, Afrikaans & Zulu (Speak, read and write) - Able to type 37 or more words per...

Key Responsibilities:- Handle inbound emergency and breakdown calls professionally and efficiently- Log incidents accurately and dispatch recovery service providers- Communicate with truck drivers, fleet controllers, and service partners- Track ongoing incidents and provide status updates- Ensure compliance with internal processes and SLA requirements-...

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

**Join The Team!** Are you ready to start a rewarding career where your communication skills can shine? Do you have a winning attitude and a drive to succeed? Then this is an opportunity to kick start your Call Centre Career. We are currently seeking enthusiastic and dedicated individuals to fill our Entry-Level Call Centre Customer Service Agent...

**Job Title: Head of call centre CRM** **Location: Johannesburg with occasional in-country and international travel** **Job Type: Permanent Role** **Salary Range: Highly negotiable (open) based on experience** Offering an unparalleled opportunity for a rewarding, fast-paced and global career. They are currently on an aggressive global growth path, with...

**Direct Reporting Line** Head: Student Recruitment (Full Time) **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher...