Call Centre Agent

2 weeks ago


Sandton, South Africa Sydsen Full time

Key Responsibilities:- Handle inbound emergency and breakdown calls professionally and efficiently- Log incidents accurately and dispatch recovery service providers- Communicate with truck drivers, fleet controllers, and service partners- Track ongoing incidents and provide status updates- Ensure compliance with internal processes and SLA requirements- Maintain detailed call and case records on the internal system- Deliver exceptional customer service during high-stress situationsRequirements:- Previous call centre experience (preferably in emergency, insurance, recovery, or logistics environments)- Excellent communication and problem-solving abilities- Ability to remain calm and organized in high-pressure scenarios- Strong administrative and computer skills- Willingness to work 12-hour shifts on a 3-day on / 3-day off rotation- Own transport or ability to work shifts reliablyWhat They Offer:- Stable shift rotation offering work-life balance- Training and development for career growth- Supportive team environment- Opportunity to be part of a mission-critical national response centre


  • Call Centre Agent

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    Sandton, South Africa The Mercury Group Full time

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    Sandton, South Africa Sanlam Full time

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    Sandton, South Africa The Mercury Group Full time

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    Sandton, South Africa Ster-Kinekor Theatres Pty Ltd Full time

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    Sandton, South Africa Tsebo Group Full time

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    Sandton, South Africa MyCalling Full time

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    Sandton, South Africa Morchents SA Full time

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    5 days ago


    Sandton, South Africa Blue Mercury Financial Services Full time

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