Call Centre Operator

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

A dynamic recovery and emergency services provider is looking for a Call Centre Manager in Sandton. You will enhance operations in a high-pressure environment, leading a team that handles emergency responses and roadside assistance. The ideal candidate should have 3-5 years of management experience, strong crisis management skills, and knowledge of dispatch...

Are you a strong leader with experience in managing high‑pressure call centre operations within the recovery, emergency, or roadside assistance environment? Our client is seeking a Call Centre Manager to oversee and enhance their 24 Hr National recovery and Emergency Support Centre. This role requires a decisive, organised, and customer‑focused manager...

Key ResponsibilitiesLead, manage, and motivate a team handling emergency, recovery, and roadside assistance callsOversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providersMonitor call flow, response times, and service levels to ensure rapid and efficient assistanceManage escalations and high-priority incidents with...

Key Responsibilities Lead, manage, and motivate a team handling emergency, recovery, and roadside assistance calls Oversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providers Monitor call flow, response times, and service levels to ensure rapid and efficient assistance Manage escalations and high-priority incidents...

Key Responsibilities Lead, manage, and motivate a team handling emergency, recovery, and roadside assistance calls Oversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providers Monitor call flow, response times, and service levels to ensure rapid and efficient assistance Manage escalations and high-priority incidents...

**Join The Team!** Are you ready to start a rewarding career where your communication skills can shine? Do you have a winning attitude and a drive to succeed? Then this is an opportunity to kick start your Call Centre Career. We are currently seeking enthusiastic and dedicated individuals to fill our Entry-Level Call Centre Customer Service Agent...

Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector. If you have a deep understanding of the gaming industry and a drive to deliver exceptional player experiences, they want...

**Call Centre Agent Job Duties**: - Complaint resolution rate in line with company policy and guidelines - Call quality, ensuring that the guest is provided with the best services in each interaction. - All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process. - Provide accurate and...

A Call Centre Agent will be responsible for providing excellent customer service and support to callers/guests. This includes answering questions, addressing concerns, and resolving issues or complaints in a professional and efficient manner. The incumbent will execute customer support via calls, business WhatsApp and emails. Resolve first line queries and...