Education Partner Support Agent

7 days ago

Cape Town, South Africa Boldr Full time

**A LITTLE BIT ABOUT Boldr**:

- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

**LET’S START WITH OUR VALUES**:

- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we’ll always find EMPATHY

**WHAT IS YOUR ROLE**:
As a Partner Support Agent you are responsible for managing the program operations for the majority of Boldr’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

**WHY DO WE WANT YOU**:
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

**WHAT WILL YOU DO**:

- Set up programs in Boldr’s back-end and configure the program, according to partner specifications.
- Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
- Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction.
- Communicate directly with mentors and mentees who request extra support.
- Collaborate closely with other Partner Support Agent to prioritize and execute implementation tasks on tight turnarounds.
- Pull, clean, and manipulate program data for partner-specific needs.
- Send regular outreach to partners to highlight the value of their programs.
- Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials.

**Requirements**:
**WHAT WE’LL LIKE ABOUT YOU**:
YOU ARE
- Curious and authentic, just like us #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction

YOU HAVE
- 2 years of work experience.
- A high degree of personal organization, project management competence, and attention to detail.
- High accountability and the ability to prioritize deadlines in a fast-paced environment
- Strong written and verbal communication skills.
- The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes.
- Proficiency in cleaning and manipulating data in Excel or Google Sheets.

**Preferred Qualifications**:

- Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack.
- Experience working in a startup environment and navigating ambiguity.
- Prior full-time remote experience.
- Experience in the educational sector or in a mentorship role.

**Benefits**

Base salary plus benefits.

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