Partner Support Services Consultant

9 hours ago

Cape Town, South Africa Pinewood DMS SA (Pty) Ltd Full time

**Job Title**: Partner Support Services Consultant
**Department**: Partner Support Services (“PSS”)
**Reporting to**: Partner Support Services Manager
**Level**: Junior

**Overview**:
This position will form part of the Partner Support Services Team; a multi-skilled team of competent and efficient agents that are ultimately responsible for supporting the implementation, training, and support of a market leading Dealer Management System. The role will require a focus on becoming a specialist in the modules of the system, with the ability to learn how to advise on and setup a dealership. This position will be filled by a junior employee, with the objective of growing in knowledge and experience over a period of time, allowing for over-achievement on all the below listed duties/ tasks.

**Job Role**:
The duties/ tasks of the PSS Agent function will include but is not limited to:

- Developing knowledge of the Business’s Dealer Management System (DMS) and ensuring this knowledge is at a sufficient level to carry out the duties required.
- Conducting on-site/ off-site/ online training and consulting to dealerships/ end-users around the Aftersales modules of the DMS, ensuring better system utilisation by the dealerships/ end-users.
- Assistance with the implementation and setup of new dealership projects.
- To professionally represent the Business at all times with customers.
- To successfully work together within the PSS Team all other departments within the Business.
- Ensuring knowledge of the Business’s Software Systems are at an excellent level to carry out the duties required;
- Travelling within South Africa and any other Country to successfully fulfil the outputs of this role.

**Inherent Requirements of the Job**:

- Relevant tertiary education, preferably a Bcom degree majoring in Finance, Supply Chain Management, Business Management, Information Systems or Accounting.
- At least 18 months experience within a Dealership and/or Motor Industry Experience.
- High proficiency in business operating systems (i.e. MS Office (with advanced Excel skills).
- Strong relationship management, administration, time-management, and organisational skills.
- High level of professional communication skills (both verbal and written).
- Ability to work within and contribute toward a high-performance team environment.
- Ability to innovate and drive innovation within the team.
- Solution and initiative driven.
- Alignment to the values of the business.
- Ability to work on multiple tasks or projects at once and to deliver to reasonable deadlines.
- Desire to continuously improve the team, oneself, and the position.
- Valid Driver’s licence with your own reliable transport.
- Working knowledge of the Motor Industry (advantageous).

**Applications**:
**Education**:

- Certificate (preferred)

**Experience**:

- Motor Industry: 1 year (required)

Willingness to travel:

- 50% (required)

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