Team Manager

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam’s Operations division within Santam Broker Solutions currently has an exciting opportunity available for a Team Manager who will be responsible for managing a team of senior commercial underwriters in the Operations Commercial Underwriting Technical (CU-Tech) team.

Key Responsibilities
Builds and maintains a high performing team which consistently delivers a “Wow” customer experience in terms of care, professionalism, knowledge and technical expertise.
Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful commercial underwriters to deliver the best service in the insurance industry.
Manages people related matters i.e. attendance, absence and attrition within the team to ensure service level contributions are met/exceeded.
Institute and manager processes which support underwriting and profitability objectives.
Ensure efficiency of service productivity and performance through the achievement of agreed quality assessment ratios and turn-around times.
Implement & continuously improve operational policies, workflow processes and performance standards within the ambit of the CU-Tech team responsibilities.
Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Manage own development to increase own competencies.
Manages and improves performance by focusing on strengths in staff performance as well as development areas to identify causes and issues and to work on addressing gaps. What will make you successful in this role?
Minimum 5 -10 years’ experience within a short-term insurance environment
Minimum 10 years’ people management experience, preferably within a financial services environment
Minimum 5 years’ operational experience in administrative processes and procedures. Business automation would be advantageous.
People management certification/credentials
Coaching training required
Short term insurance qualification NQF6 (or studying towards) will be advantageous
Completed regulatory examination will be advantageous
Completed Grade 12
Business degree or diploma will be advantageous

Knowledge and Skills
Computer literate (MS Office package with strong Excel skill)
Commercial Lines knowledge required
Exceptional customer service orientation
Strong management and leadership skills - participative leadership style
Excellent communication (verbal and written) Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Personal Attributes Organisational savvy - Contributing through others Manages complexity - Contributing through others Plans and aligns - Contributing through others Builds effective teams - Contributing through others Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.