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Res Admin Support Consultant
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**Core Duties Include**: - Handling and resolving reservation and member-related queries across multiple channels - Addressing guest concerns professionally, including difficult or conflict situations - Providing accurate and timely support with mínimal supervision - Completing daily administrative duties according to operational processes - Delivering consistently exceptional, "above and beyond" customer service **Minimum Qualifications and Experience** - Matric (Grade 12) - Proven experience in reservations and client service roles is essential - Experience with resort properties and/or OTA (Online Travel Agency) platforms is highly advantageous - Excellent written and verbal communication skills - High level of computer literacy and competence - Ability to work well under pressure in a fast-paced environment - A strong team player who can also work independently - Experience in de-escalating conflicts and effectively resolving difficult or challenging client situations - Willingness to work outside of standard office hours, including evening and weekend shifts **Key Competencies and Personal Attributes** - Analytical and solution-oriented thinker - Strong interpersonal skills with the ability to remain calm under pressure - Dynamic, self-motivated, and performance-driven - Exceptional communication and conflict resolution capabilities - Passionate about delivering excellent service and exceeding expectations Ref#68/09
