Business Process and Systems Administrator

4 days ago

Port Shepstone, South Africa Beekman Group Full time

The role of the Business Process and Systems Administrator is to provide support to the Business in process mapping, Software system coordination and administrative functions for the Beekman Group of companies.

These include daily administrative tasks related to the various Operating Software Systems, reporting, User Management and maintenance, the coordination of updates and employee training in collaboration with the Training and Development Department to enable users to operate the system. It requires engagement with relevant stakeholders to understand how and for what the systems are used, and providing the support to keep the systems functioning with as little disruption to the Operations as possible.

**Key Performance Areas**:

- In-depth understanding of the software programmes as they are being applied in the various departments throughout the organisation
- Build and Manage systems vendor relationships to maintain functioning of Software systems and Applications
- Support end-users and super-users in the functionality, daily operations, reporting and technical administration of their systems
- Assist departments and the wider user base in understanding and functionality of the systems.
- Troubleshoot and Problem solve issues that arise in the day to day running of the systems and provide timely responses and solutions as required.
- Respond to technical queries and troubleshoot with super-users and end-users.
- Maintain system storage capacity and archive processes.
- Manage software updates or changes as and when necessary
- Manage Stakeholders and user support requests and requests for additional functionality
- Coordinate Stakeholder engagements and meetings related to systems
- Provide support in investigating new Software programmes to meet Business needs as and when required
- Provide support and admin assistance to the Business Process and Systems Manager during Process and Journey Mapping Projects and the subsequent automation of such processes as required.

**Position Requirements**:

- Matric essential
- 1-2 years’ experience in working with software systems
- Confident & professional communication skills
- Excellent interpersonal skills
- Ability to build and maintain relationships
- Computer literacy
- Ability to work under pressure, meet set deadlines, plan and organise

Ref#09/10

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