Workplace Coordinator

2 weeks ago

Johannesburg, South Africa CBRE Excellerate Full time

Position title : Workplace Coordinator

Business Unit : Data Centre

Job Grade : B5

Reports to : Contract Manager

Location : Gauteng

**Main purpose / objective of the position**:

- The suitable incumbent must deliver a positive soft service experience at the client site, with a specific focus on hospitality and catering.
- The suitable incumbent will also support the Contract Manager and Management team with relevant tasks.
- Manages queries or redirects and follow-up for resolution

**Key Responsibilities**:

- Responds to relevant client and customer requests and complaints within the workplace in relation to the Soft Service function.
- Maintains positive business partnership with vendors that provide services and goods to the office.
- Positively contributes to the required KPI’s of the Contract inclusive of all savings targets.
- Understand Risk and delivery mitigation strategies
- Excellent relationship and stakeholder management with the Client and adhering to the instructions from line manager in a timely manner.
- As it relates to any Risk, inform line manager of any risk associated with the that may result with business interruption, non-compliance, non-adherence to CBRE’s RISE Values
- Ensure data centre and asset polices are adhered to
- Responds to relevant client and customer requests and complaints within the workplace in relation to the function
- Maintains positive business partnership with vendors that provide services and goods to the office.
- Excellent relationship and stakeholder management with the Client and adhering to the instructions from line manager in a timely manner.
- Ensure the contribution to positive moral within the team, support of the regional team’s goals and plans, providing a contribution of solutions to challenges and being the positive influencer of achieving operational excellence for the team on the ground

**Experience / Education**:

- Relevant qualification and at least 3 years relevant experience.
- Must have working experience in a Data Centre environment in a similar role.

**Skills required**:

- Catering and hospitality, strong customer service orientation.
- Sound verbal and written communication skills.
- Must have experience in engaging stakeholders at all levels.
- Sound performance orientation and interpersonal skills.

**Knowledge required**:

- Catering and hospitality within a service environment. Understanding of Health and Safety requirements

**Competencies required**:

- Communication, Customer & Quality Focus, Teamwork & co-operation, Performance orientation; Tolerance for Routine.

**Role requirements

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