Customer Relations Officer

4 days ago


Cape Town, South Africa SoluGrowth (Pty) Ltd. Full time

SoluGrowth is looking for a Customer Relations Officer for our client within the Cape Town terminal, the role will be reporting directly to the Customer Relations Manager: Western & Eastern Cape.

The main function of the position will be to assist in the administration of quotations and service level agreements to customers, co-ordinating customer related meetings and events and assisting with the compilation of reports and presentations and other marketing functions.

RESPONSIBILITIES:

- Provide administrative support for customer quotations and service level agreements
- Assisting with administration of Rate Management System
- Receive customer queries and provide follow ups
- Assist with the compilation of reports and presentations
- Provide limited administrative assistance in terms of filing, typing, copying and scanning.
- Assist with updating of Marketing Database and content for Social Media Platforms
- Facilitate customer visits
- Provide support in Customer Relations Manager’s absence
- Assisting in sourcing and distribution of promotional material

QUALIFICATIONS & EXPERIENCE
- Relevant qualification
- Relevant experience
- Excellent communication and interpersonal skills
- Good analytical skills
- High standard of confidentiality and professionalism
- Organised and eye for detail



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