Customer Relations Officer

1 week ago

Athlone Western Cape, South Africa Western Cape Department of Health Full time R30 000 - R70 000 per year

Closing Date

2026/01/26

Reference Number

WCG

Tracking Number

WCMD 116/2025

Job Title

Customer Relations Officer: Pre Service Delivery (Athlone), Ref No. WCMD 116/2025

Department

Western Cape Mobility Department

Salary level

7

Enquiries

Mr HMF Kirkwood at

Job Type

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town / City

Athlone

Job Purpose

The Western Cape Mobility Department, Western Cape Government, has an opportunity for a suitably qualified and competent individual to render a customer relations support service to the Division PRE Service. The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.

Minimum Requirements

An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 1 year administrative support experience in a PRE Service Delivery and/or Operating License Administration working environment.

Recommendation

None.

Key Performance Areas

Render assistance with the handling of enquiries; Customer Relations Management; Business Process Management; Render administrative support services.

Competencies

Knowledge of the following: National Land Transport Act (Act No.5 of 2009); Processing of applications for operating licenses; Functions, activities, processes and procedures of a Walk-In-Centre; Financial management, monitoring and reporting procedures, systems and reports of Directorate; General office administration and database management; General support systems; Information and Record Management/Administration; Administrative procedures and processes; Computer-based information systems.

Skills needed: Numeracy; Literacy; Computer Literacy; Written and vebrbal communication; Project Management; Accounting, Finance and Audit; Economic, Financial and Statistical Analysis; Legal Administration; Reporting; Problem-solving; Planning; Organising; Research; Ability to work under pressure; Willingness to work

irregular hours and meet tight deadlines.

Remuneration

R R per annum (Salary level 7)

Note on remuneration in addition service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes

Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

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