Sales Administrator

1 week ago

Centurion, South Africa Nology Full time

**Job Purpose Summary**:
The Sales Administrator acts as the first point of contact with the customer, portraying a professionalism and confidence that delivers the ultimate in customer relationships and support the Account Mangers.

**Job Title**:
Sales Administrator

**Permanent/Temporary**:
Permanent

**Department/Division**:
Sales

**Location**:
Centurion office

**Reports to**:
Sales Supervisor

**Key Duties and Responsibilities**:
**Order Processing**
- Ensure all quotations are followed up as and when necessary.
- Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
- Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
- Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.
- Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.
- Facilitate and oversee the credit note process.
- Determine and communicate customer back orders for items included on incoming orders/shipments.
- Timeously process and send out monthly recuring invoices for applicable services and/or customers.

**Sales Enquiries**
- Have a solid and foundational understanding and knowledge of the products in order confidently advise and assist customers.

**Admin and Reporting**
- Ensure that the SO’s is complete and up to date on Acumatica.
- Ensure that the Credit Note are load and completed.
- Ensure that the Quotation are followed up and completed on Acumatica.

**Outbound Calls**
- Contact and build relationships with new customers.
- Maintain and agreed level of pr-active telephone contact with both existing and new customers.

**Customer Satisfaction**
- Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
- Customer Satisfaction Survey score of a least 4.5.

**Other/General**
- Achieve team and individual sales targets as set by Management Team within the agreed time scale.
- Meet and exceed the agreed specific performance objectives.
- The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects requested by the Department Manager/Director._

**Education and Qualifications Required**:

- Grade 12
- Sales qualification - advantageous

**Required Skills, Knowledge and Personal Characteristics**:

- Professional and confident in conduct and communication
- Customer focused
- Attention to detail/thorough
- Time management and prioritisation
- Pro-active
- Good listener
- Problem solver
- Enthusiastic/willing to learn new things

**Experience Required**:

- Experience in sales and sales administration - 3 years
- Experience in IT /Networking/Internet Industry beneficial

**Comments and Special Consideration**:

- Be patient and pay attention to client’s specific product requirements
- Always ensure that client’s product needs are met, as far as possible

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