Receptionist

1 day ago

Cape Town, South Africa Zest Hospitality Full time

**Role Profile: Receptionist**

**Job Purpose**: To welcome all visitors, employees, and partners in line with Zest’s exceptional and memorable customer experience philosophy and values. Must also align to client values and service expectations

**Sites**:
**2. Western Cape (Cape Town, Claremont, Stellenbosch)**

**Salary: R45p.h - Part-time or R8500 p.m. - Fixed Term Contract **_(depends on operational requirements)_

**Minimum Experience**:

- 1-2 years Front of House/Frontline experience in a corporate or Hospitality
- Experience in managing a highly pressured Reception desk

**Minimum Qualification**
- Matric
- Post Matric Qualification in Hospitality, Customer Management will be advantageous

**OUTPUTS**
- Establish and build strong and productive relationship with client representatives.
- Ability to multi-task between handling a busy switchboard and Reception
- De-escalate irate customers and ensure they are attended to by the relevant consultant timeously
- Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements

**OPERATIONAL EXCELLENCE**
- Welcome all visitors, clients and employees
- Direct and/or escort visitors, where necessary
- Keep record of all visitors granted access into the building
- Ensure access / security and COVID-19 protocols are adhered to all times
- Ensure that reception, meeting rooms and other connect areas are kept to a high standard of neatness and cleanliness at all times,
- Full management of Managed venues (including Auditorium) including booking, conducting daily checks, and reporting any maintenance to Facilities
- Provide support in coordinating functions as per client specifications including but not limited to setups, clean downs, refreshments, IT - Welcome clients at functions taking place in an FXO managed venue bookings are managed
- Prepare and submit a monthly report on Auditorium utilisation and support provided
- Work with facilities management teams to ensure the management of the plants, decorations, displays and publications on the floor in the work areas and/or waiting areas to ensure that materials/products are current and up to date
- Follow up on Helpdesk calls logged and escalate to relevant manager should calls logged remain un-actioned
- Assist in all other service areas when required

**COMPETENCIES**

**BEHAVIOURAL COMPETENCIES**
- Customer Centric
- Highly self-motivated and team oriented
- Good Problem solving and analytical abilities
- Excellent Communication (Written and Oral) Skills
- Innovative
- Approachable and presentable
- Excellent Conflict handling skills
- Ability to work under pressure
- Experience in dealing with irate clients

*
- Ability to successfully execute all tasks without/minimum supervision

**TECHNICAL COMPETENCIES**
- Ms Office knowledge (Outlook, Word, Excel)
- Ability to create reports
- Ability to adapt and learn new systems

Copyright © 2019 Adcorp. All Rights Reserved

**Job Type**: Permanent

**Salary**: Up to R8,700.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):
**Education**:

- High School (matric) (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Dealing with High Valued/VIP clients: 1 year (preferred)

License/Certification:

- Hospitality Qualification (preferred)

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