Specialised Trace Agent

**Reporting to**: Specialised Collections Team Manager

**Job Purpose**: As a Specialised Trace Agent, your role entails tracing debtors in intricate cases. You will be tasked with conducting thorough research and customising your tracing methods / searches to suit the unique circumstances of each debtor. Utilising a diverse array of legal and investigative services, you will effectively track down the debtor. Additionally, you hold the responsibility of enhancing debtor profiling. This involves reviewing and updating debtor records, gathering supplementary data to enhance segmentation for improved efforts in right party contact and identifying opportunities for more precise targeting and engagement. The successful execution of this task is pivotal to the efficacy of your debt collection endeavors.

**Location**: Sandton, Johannesburg

**KEY PERFORMANCE AREAS**:
Under the management / direction of the Specialised Collections Manager, the Specialised Trace Agent will have the following responsibilities (including but not limited to):
Effectively managing assigned cases for debtor profiling.

Conducting thorough and accurate debtor research and ensuring proper case preparation for contacting the right party.

Utilizing a wide range of search engines, tools, and support services to optimise right party contact.

Adhering to all Key Performance Indicators (KPIs) and Key Performance Areas (KPAs) established for a specialized trace agent.

Maintaining strict compliance with all applicable laws and regulations governing debt collection practices.
- Performing additional ad-hoc duties as required.
- Efficient management of allocated cases for debtor profiling.
- While your primary focus will not be debt collection at this stage, your role will involve supporting the collection department by enhancing debtor profiling for more effective right party contact.

**REQUIREMENTS**:

- Minimum 3 years debt collections or credit management experience.
- An understanding of business entities, business lending and lending criteria.
- Firm understanding of the legal processes and procedures.
- Experience in collections on banking portfolios is advantageous.
- Experience in a legal collection's environment is preferable.
- Computer Literate (MS Office) an intermediate level.
- Familiarity with conducting research via the internet and various other tools.
- Working knowledge of Collections system/s is advantageous.
- Ability to work in a fast paced and an ever-changing environment.

SKILLS:

- Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
- Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
- Exceptional attention to detail and a commitment to producing high-quality work.
- Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
- Pro-active team player - works well in a team and contributes to the team's success.
- Ability to take ownership of responsibilities.
- Problem-solving skills.
- Persuasive / influencing skills.
- High degree of accuracy.
- Strong business writing skills.
- Innovative.

Working Hours:
Mondays - Fridays: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.

**NB**:
**This appointment will be made in line with the Nimble Group Employment Equity plan.**

**This appointment will be made in line with the Nimble Group Employment Equity plan.