Marketing and E-commerce Coordinator

2 weeks ago

Sandton, South Africa CHC CONSULTING PTY LTD Full time

*

To provide **customer-facing administration, marketing execution, and e-commerce coordination**. Ensures premium customer service, **smooth online order processing by booking couriers via Bob Go** and coordinating with the **production team (who pack orders)**, plus consistent delivery of newsletters, campaigns, and online content. Works closely with the Experience Manager to support event promotion while keeping backend systems tight.

**Responsibilities**:

- **Customer Communication & Service**:

- Manage general enquiries, product questions, and event-related FAQs.
- Prepare/send online customer quotes and follow up to close sales.
- Liaise with corporate clients for event booking details, invoicing, confirmations (then hand over to Experience Manager for bespoke quotes).
- **Fulfilment & Order Coordination**:

- Act as the main contact for online order processing.
- **Book couriers via Bob Go** for all online orders.
- Liaise with **production** to ensure correct/timely packing and dispatch.
- Ensure tracking numbers are generated and sent to customers.
- Troubleshoot delivery issues and resolve complaints quickly.
- Maintain accurate dispatch records for reporting/follow-up.
- **E-Commerce & Shopify Management**:

- Update/manage Shopify product/event listings, pricing, descriptions, imagery.
- Create/maintain banners, homepage features, seasonal landing pages.
- Monitor stock levels in Shopify and flag replenishment needs.
- Set up promo codes/discounts/limited offers as briefed.
- Analyse store data for conversion and AOV improvements.
- **Marketing Campaign Implementation**:

- Support Owner/Experience Manager to implement strategies.
- Schedule/post content by the marketing calendar.
- Monitor engagement and report reach/clicks/conversions.
- Assist with paid ads (FB/IG/Google) as briefed.
- Coordinate influencer gifting and brand collaborations.
- Plan, design, and send newsletters (events, releases, offers).
- Write brand-aligned copy; source visuals.
- Segment lists for targeted mailings.
- Track opens/CTR/conversions and refine.
- **Content Creation & Editing**:

- Capture/edit photo/video for products/events/BTS.
- Maintain an organised digital asset library.
- **Data, Reporting & Insights**:

- Monthly reports: online sales, campaign performance, social engagement.
- Provide actionable insights (what to do next, not just numbers).
- Maintain accurate customer records; help grow the subscriber database from events, online orders, and in-store sign-ups.

Qualifications and Experience:

- Matric
- Qualification in Marketing
- Min 4 years in Marketing and e-commerce role
- Admin experience

Pay: R20 000,00 - R25 000,00 per month

Work Location: In person

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