Administration, Marketing

5 days ago

Sandton, Gauteng, South Africa Managed People Solutions Full time R900 000 - R1 200 000 per year

Our client is seeking a proactive, organised, and creative Administration, Marketing & E-Commerce Coordinator based in Sandton, Johannesburg. The ideal candidate will be a hands-on multitasker with strong administrative and digital marketing skills, capable of ensuring smooth operations and delivering excellent customer experiences.

Responsibility include:

  • Respond promptly to all customer emails, phone calls, and social DMs.
  • Manage general enquiries, product questions, and event-related FAQs.
  • Prepare/send online customer quotes and follow up to close sales.
  • Liaise with corporate clients for event booking details, invoicing, confirmations (then hand over to Experience Manager for bespoke quotes).
  • Manage after-sales comms (thank-you emails, review requests).
  • Coordinate event booking confirmations, reminder emails, guest list updates.
  • Act as the main contact for online order processing.
  • Book couriers via Bob Go for all online orders.
  • Liaise with production to ensure correct/timely packing and dispatch.
  • Ensure tracking numbers are generated and sent to customers.
  • Troubleshoot delivery issues and resolve complaints quickly.
  • Maintain accurate dispatch records for reporting/follow-up.
  • Update/manage Shopify product/event listings, pricing, descriptions, imagery.
  • Create/maintain banners, homepage features, seasonal landing pages.
  • Monitor stock levels in Shopify and flag replenishment needs.
  • Set up promo codes/discounts/limited offers as briefed.
  • Analyse store data for conversion and AOV improvements.
  • Support Owner/Experience Manager to implement strategies.
  • Schedule/post content by the marketing calendar.
  • Monitor engagement and report reach/clicks/conversions.
  • Assist with paid ads (FB/IG/Google) as briefed.
  • Coordinate influencer gifting and brand collaborations.
  • Plan, design, and send newsletters (events, releases, offers).
  • Write brand-aligned copy; source visuals.
  • Segment lists for targeted mailings.
  • Track opens/CTR/conversions and refine.
  • Capture/edit photo/video for products/events/BTS.
  • Prepare video content for social, web, and email.
  • Maintain an organised digital asset library.
  • Monthly reports: online sales, campaign performance, social engagement.
  • Provide actionable insights (what to do next, not just numbers).
  • Maintain accurate customer records; help grow the subscriber database from events, online orders, and in-store sign-ups.

Qualifications and Experience:

  • Diploma or degree in Marketing, Business Administration, Communications, E-Commerce, or related field.
  • 3–5 years of experience in e-commerce, digital marketing, or administrative coordination.
  • Proven experience managing Shopify or similar online store platforms.
  • Strong understanding of social media marketing (Instagram, Facebook, TikTok, LinkedIn) and email marketing tools.
  • Experience creating, scheduling, and analysing online content and campaigns.
  • Basic design skills with familiarity in Canva, Adobe Creative Suite, or similar.
  • Excellent written and verbal communication skills; ability to write engaging, brand-aligned copy.

Please do not apply for the position if you do not meet the requirements.

Should you not receive a response to your application within two weeks please consider your application unsuccessful.

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